Note: The job is a remote job and is open to candidates in USA. Teleperformance is a global, digital business services company, and they are seeking a Technical Support & Sales Representative. In this role, you will provide front line technical assistance, assist with product recommendations, and resolve customer issues related to high speed internet services in a fast-paced environment.
Responsibilities
- Provide front line, first level, technical assistance for consumers
- Assist with product recommendations and sales inquiries
- Supporting Client specific high speed internet services delivering an exceptional customer experience
- Resolve technical problems, within a fast paced, customer facing environment
- Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting
- Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques
- Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration
- Demonstrate advanced product knowledge and he ability to solve customer issues
- Resolve customer issues on the first call as frequently as possible
- Open and manage trouble ticket system for user issues, Data Network, OS issues
- Be patient, courteous and friendly with customers at all times
- Demonstrate a positive attitude
- Address and solve technical problems in a timely manner and complete all work assignments within expected time frames
- Adhere to all work schedule assignments
- Abide by and support management directives and adhere to all TP policies
Skills
- High School/GED
- Comfort with desktop computer system
- Proven oral & written communication skills
- Familiarity with personal computers, operating systems, software, and computer terminology
- Demonstrated problem solving skills
- Ability to work independently and multi-task
- Minimum subscribed download rate equal or exceeds 25.0 Mbps
- Minimum subscribed upload rate equal or exceeds 10.0 Mbps
- ISP must have no packet loss and ping under 30ms
- Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
- Proof of internet details required
- Clean and quiet workspace
Benefits
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
Company Overview