Note: The job is a remote job and is open to candidates in USA. Teleperformance is a global digital business services company that helps brands streamline their operations through digitally powered services. The Technical Support & Sales Representative provides first-level technical assistance, supports high-speed internet services and devices, handles sales inquiries, and resolves customer issues while delivering an exceptional customer experience.
Responsibilities
- Provide front line, first level, technical assistance for consumers
- Assist with product recommendations and sales inquiries
- Supporting Client specific high speed internet services delivering an exceptional customer experience
- Resolve technical problems, within a fast paced, customer facing environment
- Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting
- Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques
- Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration
- Demonstrate advanced product knowledge and he ability to solve customer issues
- Resolve customer issues on the first call as frequently as possible
- Open and manage trouble ticket system for user issues, Data Network, OS issues
- Be patient, courteous and friendly with customers at all times
- Demonstrate a positive attitude
- Address and solve technical problems in a timely manner and complete all work assignments within expected time frames
- Adhere to all work schedule assignments
- Abide by and support management directives and adhere to all TP policies
Skills
- Minimum Education Required:High School/GED
- At this time, TP can only offer employment to individuals located in the following states: AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY
- HS Diploma or equivalent
- Comfort with desktop computer system
- Proven oral & written communication skills
- Familiarity with personal computers, operating systems, software, and computer terminology
- Demonstrated problem solving skills
- Ability to work independently and multi-task
- Process Excellence: Demonstrate commitment to following established procedures and be customer service driven
- Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals
- Communication: Outstanding communication, listening, and analytical skills
- Organizational Skills: Strong organizational and problem-solving skills
- Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused
- Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts
- Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making
- Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience
- Minimum subscribed download rate equal or exceeds 25.0 Mbps
- Minimum subscribed upload rate equal or exceeds 10.0 Mbps
- ISP must have no packet loss and ping under 30ms
- Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
- Proof of internet details required
- Clean and quiet workspace
Benefits
- Paid Training
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
Company Overview
Company H1B Sponsorship