Note: The job is a remote job and is open to candidates in USA. Intuitive is a pioneer and market leader in robotic-assisted surgery, committed to making a difference in healthcare. The Technical Solutions Consultant plays a critical role in implementing and sustaining digital solutions across hospital systems, acting as a trusted advisor to drive digital activation excellence.
Responsibilities
- Partner directly with Area Sales Directors/Managers and Digital Sales Reps to identify, engage, and establish trusted long-term relationships with regional IDNs and hospital-level IT and digital stakeholders to advance implementation of new and upgrades to existing digital solutions. Support pre-sales strategy by bringing technical clarity that accelerates trust and approval
- Own the process of engaging with customer technical review boards, data and AI governance, and networking teams. Deliver compelling technical presentations—including digital vision, data use, and network topology diagrams —to accelerate approval and prioritization
- Support post-go-live digital solution adoption through intervention to protect customer confidence and long-term successful utilization of digital solutions
- Prepare Field Service teams and partner functions for first-time success through accurate documentation in business systems, validated configurations, and complete, timely communication. Take extreme ownership from planning through adoption, ensuring solutions go live smoothly and deliver sustained value
- Develop and maintain a deep technical understanding of Intuitive’s digital portfolio and proactively synthesize and relay field learnings and customer feedback to Product and Engineering partners to influence roadmap direction, remove systemic barriers, and accelerate value realization across accounts
- Identify personal skill gaps, self-development, and take ownership of pursuing ongoing learning in relevant technologies, project leadership, and stakeholder management. Contribute to team-wide growth by sharing best practices and elevating performance through example
Skills
- 6+ years of experience in medical technology implementation, IT consulting, or digital transformation within healthcare
- Deep understanding of cloud-hosted SaaS platforms, healthcare data security, and networking infrastructure
- Experience with account management or direct collaboration with capital sales
- Excellent written and verbal communication skills with all levels of stakeholders – operational, clinical, and technical
- Bachelor's Degree
- Comfortable working a flexible dynamic schedule
- Remote work
- Able to travel up to 25%
- Able to enter surgical and other patient care areas
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