Note: The job is a remote job and is open to candidates in USA. Vera Bradley is the hiring organization for this technical role within its Technology & Analytics team. The Technical Solutions Analyst will administer, configure, integrate, and support PTC FlexPLM and connected pre-production systems, while maintaining data integrity, troubleshooting issues, supporting testing, and providing technical user support.
Responsibilities
- Administer user accounts, roles, permissions, season calendars, workflows, color/material libraries, BOM structures, and specification templates
- Monitor system health, application logs, and scheduled jobs; resolve issues before business impact occurs
- Coordinate patches, hotfixes, and upgrades across DEV, QA, and PROD environments with PTC and internal IT
- Build and maintain custom reports, dashboards, and saved searches to support operational visibility
- Administer VibeIQ catalog structures, user seats, and permission groups; maintain FlexPLM data synchronization
- Configure Salsify attribute sets, workflow triggers, channel rules, and import/export pipelines; monitor and resolve syndication failures
- Support CrossCap season setup, user access, and system-side configuration as directed
- Perform routine data audits across platforms; identify and correct data quality issues, duplicate records, and broken mappings
- Monitor API and ETL integrations connecting FlexPLM, VibeIQ, Salsify, and CrossCap with ERP, DAM, and 3D tools through middleware such as Azure or FlexConnect
- Troubleshoot integration failures by identifying root cause across source, middleware, and target systems; resolve or escalate with documented findings
- Execute data loads, migrations, and bulk updates; maintain data dictionaries, field mappings, and interface specifications
- Execute test scripts for configuration changes, patches, and integrations; log and retest defects through resolution
- Support UAT by setting up environments, loading test data, and assisting business testers
- Serve as Tier 2 technical support; resolve escalated tickets within defined service levels
- Maintain system user guides, how-to documents, and a knowledge base of known issues and workarounds
Skills
- Bachelor of Science in Information Systems/MIS, computer science, business or related field or equivalent experience
- 3–5 years of hands-on experience administering or configuring PTC FlexPLM in a retail, apparel, footwear, or comparable enterprise environment
- Experience supporting at least one Pre-Production, Product Information Management, or comparable platform, such as MSDynamics, VibeIQ, Salsify, or CrossCap
- Proven experience troubleshooting system defects, integration failures, and data quality issues independently
- Experience executing test scripts, logging defects, and supporting UAT for system changes, upgrades, or implementations
- PTC FlexPLM configuration and administration, including workflows, user and role management, reports, BOM structures, and specification templates
- Salsify PIM configuration, including attributes, workflow automation, channel syndication, and import/export support
- VibeIQ and CrossCap administration, catalog structures, season setup, user access, and system-side configuration
- Functional understanding of integration middleware such as MuleSoft, Boomi, or FlexConnect
- Ability to understand REST APIs, JSON, XML, SQL or equivalent data validation methods, ERP product data flows, DAM platforms, and 3D tool integrations
- Advanced Microsoft Excel skills and working knowledge of Jira or Azure DevOps and Confluence
- Diagnoses and resolves technical issues independently and methodically, with sound judgment on when to resolve directly versus escalate
- Manages multiple concurrent system support tasks in a fast-paced seasonal environment
- Communicates clearly with both technical teams and non-technical business users
- Maintains high attention to detail in data configuration, validation, testing, and documentation work
- Proactively monitors system health and addresses risks before they escalate
- Collaborate effectively across IT, vendor support, and cross-functional business teams
- Adapts quickly to platform updates, new tools, and shifting seasonal priorities
- Flexible, organized, and able to work under pressure to meet deadlines in a fast-paced office environment
- Flexibility to provide after hours support (on call) and to occasionally work 2nd and 3rd shifts as well as weekends
- Office environment. Utilizing an office desk – sitting, reading, listening, or speaking with the ability to move intermittently throughout the day
- Strong sensory skills, such as good eyesight, good hearing, and dexterity
- Ability to operate office equipment, including computers, copiers, fax machines, and phones
- Experience with Agile/Scrum development methodology, Jira or Azure DevOps, and Confluence preferred
Benefits
- This position may be based remotely in the United States.
- Medical plan options including both a HDHP/HSA plan and a PPO plan
- Dental
- Vision
- Flexible spending accounts
- Employer provided 2X your salary in life insurance
- Accidental Death and Disability insurance
- Voluntary life insurance for you, your spouse and your children
- Short-term disability
- Long-term disability
- 401k with generous company match, immediate vesting (age and service requirement)
- Strong line up of professionally managed funds
- Safe-harbor plan design
- Earn up to 3 weeks of paid time off in your first year of employment with opportunity to earn more
- 9 paid holidays a year
- Paid bereavement leave
- Voluntary Time Off
- Access to a variety of financial, physical, and mental wellness experts
- Employee Assistance Program with access to work/life wellness support including no cost unlimited telephonic counseling services
- Opportunities for leadership development, skill development and career advancement
- Generous employee discount on Vera Bradley products
- Bonus opportunity
- Identity protection
- Legal services
- Pet insurance
- Cell phone discount
- Employee referral bonus
- Annual birthday gift
- DailyPay
- Corporate fitness facility
- Individual policies through Aflac
Company Overview
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