Note: The job is a remote job and is open to candidates in USA. Lavazza Group is an internationally recognized coffee and beverage company serving retail, foodservice, office coffee service, and vending channels. The Technical Services Operations Lead manages the Technical Service Operations team, oversees equipment purchasing and service administration processes, analyzes operational and financial performance, and supports CRM and Salesforce-related improvements across North American sales channels.
Responsibilities
- Lead, coach, and manage the Technical Service Operations team, including performance expectations, workload priorities, development, and accountability
- Analyze operational and financial performance across sales channels, including CAPEX investment, technical service costs, and revenue generation, and develop action plans from identified trends
- Develop,maintain, and present recurring reports and ad hoc analyses for internal stakeholders and leadership, with clear recommendations and follow-up actions
- Oversee third-party equipmentpurchaseorders, service-provider invoices, goods receipts, coding, and consignment transactions to support accuracy, timeliness, and policy compliance
- Direct customer and asset record creation and CRM interface activities, resolving data or process issues that affect downstream operations
- Partnerwith Technical Service, Sales Operations, Finance, Accounting, and other teams to improve workflows, strengthen controls, and support business priorities
- Support Salesforce and other system or process initiatives by assessing operational impacts, preparing the team for change, and monitoring adoption
Skills
- Bachelor's degree in Business Administration, Finance, Accounting, Operations Management, ora relatedfield;or equivalent professional experience
- 3–5 years of experience in accounts payable, general accounting, technical service operations, sales operations, ora relatedbusiness operations function
- Experience leading, coaching, or supervising employees, including assigning work,monitoringperformance, and supporting development
- Experience analyzing operational and financial data,identifyingtrends, and presenting recommendations to business stakeholders
- Experience managing purchase orders, invoices,goodsreceipts, consignment, customer records, asset records, or comparable transaction-based processes
- Customer-focused mindset with the ability to support internal and external stakeholders, address service concerns, andidentifyopportunities to improve processes and service delivery
- Advancedproficiencyin Microsoft Excel and workingproficiencyin Microsoft PowerPoint and Outlook
- Working knowledge of SAP Finance and Purchasing modules
- Experience with CRM platforms or Salesforce preferred
Benefits
- Competitive Medical, Vision, Dental Benefits
- 401K Package
- Employee Assistance Program
- Hybrid Work Schedule
- Ability to be barista certified
- Tuition Reimbursement
- Performance Development Plans
- Employee Discounts
- Summer Friday’s (Memorial Day Weekend – Labor Day Weekend)
- Flexible business casual dress code - jean friendly!
- Free coffee, anytime!
Company Overview