Note: The job is a remote job and is open to candidates in USA. True North ITG is a trusted IT services provider dedicated to delivering personalized and effective technology solutions to small and medium-sized businesses in the healthcare space. The Technical Project Manager owns delivery, managing multiple concurrent projects across a portfolio of healthcare clients, ensuring they are completed on time and on budget.
Responsibilities
- Manage the full lifecycle of technical projects from kickoff to close — scope, schedule, budget, resources, and risk
- Coordinate internal engineers, third-party vendors, and client stakeholders so that work moves forward and nothing falls through the cracks
- Build and maintain project plans, timelines, and status reporting. Keep clients informed with clear, proactive communication
- Track budget and hours against scope. Flag overruns early. Manage change requests before they become disputes
- Identify risks early — especially anything touching PHI, security, or compliance — and drive them to resolution before go-live
- Confirm every project meets security and HIPAA requirements. Compliance is at the table on day one, not after the breach
- Be the single point of accountability for the client. Set expectations, manage escalations, and own the outcome
- Run structured project reviews and capture lessons learned. Help sharpen how we deliver
Skills
- Experience. 3–5 years managing technical IT projects, ideally in a managed services (MSP) or cloud services (CSP) environment
- MSP / CSP background. Hands-on experience running projects in a service provider setting — you know how billable hours, SOWs, and multi-client portfolios work
- Technical fluency. Working knowledge of infrastructure, networking, cloud platforms (Microsoft 365/Azure), security fundamentals, and IT service delivery
- Delivery record. Proven track record delivering multiple concurrent projects on time and on budget
- Communication. Clear, direct communicator who can translate between engineers and non-technical stakeholders
- Vendor management. Comfortable managing vendors, contracts, and third-party dependencies
- Self-management. Fully remote and self-directed — you manage your time, your projects, and your commitments without being chased
- Healthcare IT. Direct experience delivering IT projects for healthcare organizations — practices, clinics, or health systems
- Compliance knowledge. Working knowledge of HIPAA, PHI handling, and healthcare compliance requirements
- Certification. PMP, CAPM, CompTIA Project+, or equivalent project management experience
- MSP tooling. Familiarity with PSA/RMM tools (ConnectWise, Autotask, or similar) and project management platforms
- Clinical context. Exposure to EHR systems, healthcare workflows, or clinical IT environments
Company Overview