Note: The job is a remote job and is open to candidates in USA. Enterprise Engineering Inc. is seeking a Technical Project Manager for a consulting opportunity focused on an analytical refunds project for a logistics corporation. The role will define customer journeys and business requirements, oversee development of a customer refund portal, facilitate client workshops, coordinate vendors and stakeholders, and lead testing, communications, and PMO activities.
Responsibilities
- The workstream will define the end-to-end customer journey and business requirements across the solutions lifecycle
- It will also develop requirements for a customer portal supporting refund submission, status tracking, and payment disbursement
- Our team partners with third-party vendors to oversee portal design, build, testing, and deployment
- Internal operating plans, training materials, FAQs, website content, and customer communications will be developed to support Sales and Customer Experience teams
- The candidate will contribute to workshop materials and facilitate working sessions with client stakeholders
- They will also provide clear, customer-facing communications across multiple channels and audiences
- The role includes leading testing and validation of digital tools and customer portals developed by external vendors
- The role will serve as PMO for the workstream, tracking actions, coordinating follow-ups, and driving execution across stakeholders
- Responsibilities may also involve will consolidate materials and insights for daily client working sessions and executive readouts
- Growth opportunities include guiding a discrete workstream, leading content development, facilitating key client sessions, and coordinating integrated delivery across PMO, Data, and Technology teams
Skills
- Strong client engagement skills
- Client interactions
- Workshops
- Deliverables
- Leading a small team of 1 – 3 people
- The candidate will contribute to workshop materials and facilitate working sessions with client stakeholders
- They will also provide clear, customer-facing communications across multiple channels and audiences
- The ideal candidate will bring strong communication, presentation, organization, and project management skills, with the ability to work across business, technology, and vendor teams
- Strong attention to detail, ownership, and a consistent focus on high-quality client outcomes
Benefits
- Remote with travel every other week to Memphis, TN
- Growth opportunities include guiding a discrete workstream, leading content development, facilitating key client sessions, and coordinating integrated delivery across PMO, Data, and Technology teams.
Company Overview
Company H1B Sponsorship