Note: The job is a remote job and is open to candidates in USA. Crawford Technologies is hiring a Technical Project Manager to manage complex, customer-facing technical delivery projects across its Professional Services portfolio. The role owns projects from kickoff through go-live, coordinating internal teams and customer stakeholders while managing scope, schedules, budgets, risks, and communications.
Responsibilities
- Lead the end-to-end project lifecycle for enterprise customer engagements, from statement of work through kickoff, delivery, UAT, and closeout
- Build and maintain project plans, schedules, budgets, and RAID logs; produce weekly customer status reports and internal delivery reporting
- Coordinate resource assignments with Professional Services leadership; ensure the right roles are staffed at the right time across development, QA, LP/braille, translation, and accessible PDF workstreams
- Own scope management on every engagement; drive project change requests (PCRs) when customer scope shifts and hold the line on timeline commitments
- Facilitate requirements gathering in partnership with Solutions Architects and customer stakeholders; confirm assets and inputs are complete before development begins
- Track estimate accuracy against actuals across the project portfolio; surface trends that inform future estimation and overhead assumptions
- Run recurring customer and internal status meetings with clear agendas, decisions, and action items; keep issues and escalations moving
- Manage vendor and subcontractor coordination where required, including translation partners and print production suppliers
- Enforce time tracking, billable/non-billable classification, and asset gate discipline consistent with Professional Services standards
- Confer with sales, Customer Success, and Product Management to align delivery with account strategy and product roadmap
- Escalate risks and delivery issues to Professional Services and Customer Success leadership with a recommended path forward, not just a problem statement
Skills
- Minimum of 5 years' experience managing technical delivery projects within Enterprise Software, Content Management, or Document Services marketplace
- Demonstrated experience owning full project lifecycle for concurrent customer-facing engagements
- Working knowledge of project and work management platforms (Monday.com, Jira, MS Project, Smartsheet, or equivalent)
- Working knowledge of collaboration and document platforms (SharePoint, MS Teams, Confluence)
- Strong understanding of software delivery lifecycle (SDLC), including requirements, design, development, QA, UAT, and release
- Familiarity with statements of work, change orders, and time-and-materials versus fixed-fee delivery models
- Excellent communication skills with both executive and technical audiences
- Ability to clearly document business requirements and translate to technical solutions and specifications
- Exceptional presentation and facilitation skills; comfortable running steering committee and executive readouts
- Strong organizational and computer skills (Microsoft Office products, Visio)
- Ability to work to deadlines, manage time across several time zones, and juggle multiple concurrent projects
- A high level of professionalism, passion, ethics, confidence, and commitment
- PMP certification or equivalent (PRINCE2, PgMP, PMI-ACP, CSM)
- Bachelor's degree in a closely related field. Experience may be substituted for a degree
- Experience delivering projects in document accessibility (PDF/UA, WCAG, Section 508) or alternate format production (large print, braille, audio, e-text)
- Knowledge of formatted print streams (AFP, Xerox, PDF, PostScript, PCL)
- Experience in regulated industries such as Financial Services, Insurance, Healthcare, Telecom, or Government
- Exposure to Agile and/or SAFe delivery frameworks in a hybrid or scaled environment
- Working familiarity with SQL and relational databases (Oracle, SQL Server, MySQL)
- Understanding cloud concepts and AWS
- Experience with vendor and partner management, including translation providers and print production partners
- Proven ability to work as a satellite employee
Benefits
- Eligible for a discretionary bonus
- Medical
- Dental
- Vision
- Short Term Disability
- Long Term Disability
- Group and Voluntary Life
- Sick Time Pay
- Vacation Pay
- Holiday Pay
- Work from home opportunity in the US
Company Overview
Company H1B Sponsorship