Note: The job is a remote job and is open to candidates in USA. Omega Systems is seeking a Project Manager to lead technology services projects in a managed service provider environment. The role is responsible for coordinating engineers and cross-functional stakeholders, managing project plans, schedules, resources, risks, changes, reporting, and client engagement from statement of work through closeout.
Responsibilities
- Proven ability to communicate processes and procedures clearly, manage change orders, lead teams, improve standards and templates, and build structured onboarding and operational processes that support organizational growth and efficiency
- Lead project delivery from SOW to closeout: develop project plans, define milestones, resource assignments, acceptance criteria, and change control processes
- Consolidate and prioritize multiple concurrent projects across accounts: maintain program-level roadmaps, identify conflicts, sequence work to optimize engineer utilization and client impact
- Coordinate cross-functional stakeholders: work with Engineers, CSMs, AMs, and third-party vendors to align expectations, scope, schedules, and deliverables
- Resource and schedule management: assign engineers to tasks based on skills and availability, monitor workload, proactively rebalance assignments, and support time management to meet SLAs and timelines
- Communication and reporting: produce and distribute regular status updates, executive summaries, project dashboards, and risk/issue logs to internal teams and client stakeholders
- Risk, issue, and change control: identify and document risks, own mitigation plans, manage scope change requests, and obtain approvals per governance processes
- Meeting facilitation and client engagement: run project kickoff, steering committee, and weekly status meetings; present technical progress in business terms for non-technical stakeholders
- Quality and acceptance: ensure engineers produce required technical deliverables (design docs, runbooks, test plans) and that acceptance criteria in the SOW are validated and signed off
- Continuous improvement: capture lessons learned, refine project templates, and share best practices to improve delivery efficiency and documentation quality
Skills
- • PMP certification with 5+ years managing technical projects; MSP experience preferred
- • Demonstrated experience managing multiple concurrent projects and consolidating workstreams into program-level plans
- • Technical literacy across cloud, networking, virtualization, and server technologies to meaningfully guide engineers and translate technical status for stakeholders
- • Strong stakeholder management skills: proven experience working with client executives, CSMs, AMs, technical teams, and vendors
- • Excellent written and verbal communication: status reports, executive summaries, and client-facing updates
- • Solid scheduling and resource management skills: familiarity with MS Project, Smartsheet, or equivalent; comfortable optimizing engineer assignments and availability
- • Risk and change management proficiency: establish and run escalation paths, change approval workflows, and issue resolution processes
- • Process orientation and documentation skills: create and maintain project artifacts, RACI matrices, runbooks, and acceptance checklists
- • Comfortable with tools common in MSP environments: ConnectWise or similar PSA, IT Glue, and collaboration platforms (Teams/SharePoint/Confluence)
- • Ability to manage multiple customers and prioritize expedited activities
- • Ability to travel occasionally for client meetings or on-site project phases
- • PMP; Agile/Scrum experience a plus
- • Hybrid or remote with periodic on-site client engagements and occasional travel
- • Flexible hours to accommodate client and engineer coordination across time zones
- • Familiarity with cloud platforms (Azure, AWS) and networking fundamentals is strongly preferred
- • Experience with financial/project tracking tools and familiarity with MSP billing/renewal cycles
Benefits
- Hybrid or remote work arrangement with periodic on-site client engagements and occasional travel
- Flexible hours to accommodate client and engineer coordination across time zones
Company Overview