Note: The job is a remote job and is open to candidates in USA. Saddleback Communications is seeking a Technical Project Manager to oversee the successful delivery of technical projects across Operations and Technical Services. The role plans and manages implementations, service migrations, professional services, and infrastructure initiatives while coordinating cross-functional teams, vendors, partners, and customers. The TPM also drives risk mitigation, stakeholder communication, and continuous improvement of managed services delivery processes.
Responsibilities
- Define project scope, objectives, deliverables, timelines, and resource requirements in collaboration with stakeholders
- Build and maintain detailed project plans, schedules, and status trackers for all active projects
- Manage multiple concurrent projects across different service lines and partner/customer accounts
- Identify, document, and proactively mitigate project risks, issues, and dependencies
- Facilitate project kickoff meetings, milestone reviews, and post-implementation retrospectives
- Maintain project documentation including SOWs, change orders, cutover plans, and closeout reports
- Continuous tracking of team bandwidth and project resources to align project work with realistic timelines, or escalate when resource issues are a barrier
- Coordinate project tasks and timelines across Product, Operations & Support, Sales, Infrastructure, and Leadership teams
- Serve as the primary point of coordination for all internal resources assigned to a project
- Work with team leads to ensure resource availability and workload balance across active projects
- Escalate resource conflicts, bottlenecks, or scope changes to leadership with clear options and recommendations
- Support VoIP Service Engineers, Technical Support Managers, and Onboarding teams on projects requiring structured delivery oversight
- Understand complex technical project requirements and serve as liaison for Technical team. Ability to understand when multiple projects may have competing priorities or dependencies for early detection and resolution
- Serve as the primary project point of contact for partners, customers, vendors, and key stakeholders throughout the implementation or migration lifecycle
- Deliver clear, consistent project status updates to internal and external stakeholders and leadership
- Conduct kickoff meetings, ongoing status calls, and post-project review meetings
- Manage stakeholder expectations with professionalism, transparency, and a solutions-oriented approach
- Translate complex technical project details into clear, accessible language for non-technical stakeholders
- Coordinate with technology vendors, platform providers, and subcontractors on project deliverables and timelines
- Hold external partners accountable to agreed milestones and escalate issues as needed
- Develop and maintain standardized project templates, playbooks, and delivery frameworks for common project types
- Document lessons learned and best practices from completed projects to improve future delivery
- Identify opportunities to streamline cross-team handoffs, reduce implementation timelines, and improve the customer experience
- Contribute to the development of managed services delivery standards across Saddleback Communications and its subsidiaries
- Participate in Operations and Technical Services leadership meetings and strategic planning initiatives as necessary
Skills
- Bachelor's degree in Business, Information Technology, Telecommunications or a related field, or equivalent experience preferred
- PMP, CAPM, or equivalent project management certification preferred
- 5+ years of project management experience, preferably in a technology field
- Demonstrated experience managing technical implementations involving VoIP, UCaaS, SIP trunking, or broadband services strongly preferred
- Experience coordinating cross-functional teams including engineering, operations, and customer-facing roles
- Familiarity with telecom platforms such as Metaswitch, NetSapiens, or similar hosted PBX environments preferred
- Experience managing vendor and technology partner relationships in a project delivery context
- Strong project management discipline with proven ability to deliver complex technical projects on time
- Deep familiarity with telecom and UCaaS technologies, terminology, and implementation workflows
- Natural cross-functional collaborator who can align diverse teams around shared goals
- Clear and professional communicator — written, verbal, and in customer-facing settings
- Highly organized with the ability to manage multiple projects and priorities simultaneously
- Proactive problem-solver who identifies risks early and drives resolution before they impact delivery
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