Note: The job is a remote job and is open to candidates in USA. Laserfiche is a global leader in intelligent document management and business process automation, dedicated to helping organizations drive digital transformation. The Project Manager plays a key role in guiding customers through successful implementation projects, focusing on building strong client partnerships and delivering high-quality outcomes.
Responsibilities
- Lead the pursuit of implementation services for assigned clients
- Implementation, scoping and estimating
- Build client relationships
- Manage project issues/risks and client expectations and escalate as needed
- Assist in pre-sales activities for implementation services
- Assist in building best practices and benchmarks from completed projects
- Understanding in Business processes and system architecture
- Requesting appropriate resource skills required for the projects
- Manage 3-5 clients at any given time
- Provide a framework for project planning, communications, reporting and contract management
- Establish documentation and procedural standards for Deliverable Materials Prepare the initial plan and assist the customer project manager to develop appropriate level of detail
- Work with the customer project manager to address and resolve deviations from the project plan Support the development of project strategies for testing, training and knowledge transfer
- Administer the project change control procedure with the customer project manager
- Coordinate and manage the technical activities of all Laserfiche resources
- Manage progress against milestones / deliverables
- Establish issue management procedures and assist in managing project issues and risks with customer project manager
- Monitor and control Laserfiche project budget
- Establish and manage internal quality assurance process
- Work with the customer project manager to determine project team training requirements
- Develop and manage knowledge transfer strategy and plan
- Integrate with product development to address product related issues, performance tuning, etc
- Conduct regularly scheduled project status meetings (Laserfiche and customer)
- Prepare and submit status reports to the customer project manager
- Develop materials and facilitate Gate reviews and Steering Committee meetings
Skills
- Based in Long Beach, CA or nearby
- Bachelor's degree required
- 5+ years of project management experience
- Participated in multiple full lifecycle software implementations
- Independent thinking with keen problem-solving skills
- Ability to adapt to changing schedules and multiple work plans
- Excellent verbal, written and interpersonal skills
- Ability to learn new software quickly
Benefits
- 15 Days of Vacation
- 3 Floating Holidays
- 2 Paid Volunteer Holidays
- 9 Paid Holidays
- Hybrid Work Environment
- Free Parking: covered and EV charging stations
- Various 401 (k) Investment Options and Generous Company Match
- HMO and PPO Medical Care Options (Employees are fully covered under HMO)
Company Overview