Note: The job is a remote job and is open to candidates in USA. ACC Premiere is passionate about customer service, providing exceptional service experiences for consumers of well-known brands via various communication channels. They are seeking a Remote Customer Service Representative to handle customer inquiries, maintain records, and enhance customer retention through effective problem-solving.
Responsibilities
- Handle customer inquiries and complaints
- Document and update customer records based on interactions
- Maintain a knowledge base of the evolving products and services
- Increase customer retention by implementing creative problem-solving skills
- Handle numerous customer inquiries promptly, accurately, and efficiently
Skills
- Experience in retail, customer service, and/or data entry
- Handle customer inquiries and complaints
- Document and update customer records based on interactions
- Maintain a knowledge base of the evolving products and services
- Increase customer retention by implementing creative problem-solving skills
- Handle numerous customer inquiries promptly, accurately, and efficiently
- Dedicated home office workspace, preferably a separate room with its own door
- Adequate space to set up the workstation
- Ability to hardwire internet (plug directly into your router)
- Three power connections- either three outlets or a power strip (one for each monitor and one for the PC tower)
- Agents are responsible for maintaining the workspace in a safe condition
- Personal disruptions are not allowed during scheduled hours and should not be audible in background noise
- Minimum of 2 years customer service experience in a call center environment
- Experience supporting brand products and services
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Minimum HS diploma, college preferred
- Experience with diagnosing and troubleshooting
- Has experience supporting consumer products and/or services
Benefits
- Equipment Provided
- Paid Training
- Remote training *(via the video conference platform Zoom)*
- Dedicated home office workspace, preferably a separate room with its own door
Company Overview