Note: The job is a remote job and is open to candidates in USA. Forescout Technologies hires a Technical Project Manager to administer and optimize Jira and related Atlassian tools for its engineering organization. The role supports operational processes, reporting, dashboards, automation, and process improvement while partnering with cross-functional teams to help manage work and track progress.
Responsibilities
- This position will be responsible for administering and optimizing Jira and related Atlassian tools, supporting operational processes, developing meaningful reporting and dashboards, and identifying opportunities to improve efficiency through automation and process improvement
- This role will work closely with Engineering, QA, Product Management, Project Management, and other cross-functional teams to ensure Jira remains an effective system for managing work, tracking progress, measuring performance, and supporting organizational decision-making
- Takes responsibility for systems, processes, and outcomes rather than simply responding to requests. Proactively identifies problems and opportunities for improvement
- Can investigate complex system or process issues, understand root causes, evaluate alternatives, and implement practical solutions
- Understands the importance of consistent processes, data quality, documentation, and governance while recognizing when processes should be improved
- Approaches Jira administration from the perspective of the teams using the system and seeks solutions that make it easier for teams to accomplish their work
- Can clearly explain Jira capabilities, technical concepts, processes, and recommendations to both technical and non-technical audiences
- Builds effective relationships across Engineering, QA, Product Management, Project Management, and other functions. Can balance individual team needs with broader organizational standards
- Constantly looks for ways to eliminate unnecessary work, improve data quality, automate repetitive activities, and make engineering operations more efficient
Skills
- 2–3+ years of hands-on Jira administration experience in a large or complex enterprise environment is required
- Demonstrated experience administering Jira projects, workflows, issue types, dashboards, filters, reports, custom fields, screens, permissions, schemes, notifications, data visualization, and Jira Automation and/or other workflow automation capabilities
- Experience with Jira Service Management, Jira Integrations or APIs
- Experience with qTest, GitHub, or other software development and testing tools
- Familiarity with scripting languages such as Python or JavaScript
- Experience working with Confluence and other Atlassian tools, such as Appfire Connector and zAgile
- Understanding of software development, QA, Agile, DevOps, release management and engineering delivery processes
- Ability to gather requirements, manage competing priorities, and work effectively with stakeholders at multiple levels of an organization
- Ability to work independently, take ownership of assigned responsibilities, and proactively identify opportunities for improvement
- Experience using AI-enabled tools to improve operational processes, reporting, automation, or data analysis
- Bachelor's degree in Computer Science, Information Technology, Business, Engineering, or a related field preferred
- Equivalent professional experience may be considered
Benefits
- Coverage of 85% of employee and dependent health care premiums
- 100% company-paid employee life and disability insurance premiums
- A 401(k) match
- Generous flexible time off for U.S. employees
- Voluntary life, accident, and critical illness insurance options
- Employee assistance program
- Maternity and parental bonding leave
- A collaborative, innovative environment
- Development, career progression, and opportunities for employees to do their best work
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