Note: The job is a remote job and is open to candidates in USA. Accruent is hiring a Global Flagship Accounts Manager to drive customer retention, growth, and long-term success across an assigned portfolio of accounts. The role manages customer relationships throughout the account lifecycle, drives renewals and expansion, and partners with cross-functional teams to deliver positive customer experiences and meet revenue and retention objectives.
Responsibilities
- Serve as the primary point of contact for assigned customer accounts, building trusted relationships with key stakeholders and decision-makers
- Conduct regular business reviews to understand customer objectives, challenges, and opportunities for growth
- Develop and execute account plans that drive customer retention, expansion, and long-term success
- Drive renewals and identify upsell and cross-sell opportunities across software solutions, subscriptions, and professional services
- Meet or exceed assigned revenue, retention, and growth targets through proactive pipeline management
- Monitor customer health and proactively address risks that could impact customer satisfaction or retention
- Collaborate with Customer Success and Support teams to resolve issues and ensure a positive customer experience
- Educate customers on industry trends, best practices, and new product capabilities that support their business goals
- Maintain accurate sales forecasts, pipeline activity, customer records, and account plans within CRM systems
- Partner closely with Product, Marketing, Solution Engineering, Professional Services, Legal, and Finance teams to align solutions with customer needs
- Gather and communicate customer feedback, market insights, and product enhancement requests to internal stakeholders
Skills
- 5+ years of account management or customer growth experience in a SaaS organization
- Experience managing enterprise or strategic customer accounts
- Experience managing customer contracts, renewals, and commercial discussions
- Experience driving account expansion through upselling and cross-selling initiatives
- Experience navigating complex sales cycles, procurement processes, and contract negotiations
- Proven ability to meet or exceed revenue, renewal, retention, or growth targets
- Experience using CRM systems such as Salesforce, HubSpot, or similar platforms
- Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent professional experience
- Experience collaborating across Customer Success, Product, Professional Services, and Sales organizations
- Strong analytical skills with the ability to interpret customer data, usage metrics, and business performance indicators
- Familiarity with customer success methodologies and account planning frameworks
- Strong consultative selling, relationship management, and negotiation skills
- Excellent verbal, written, and presentation communication skills
Benefits
- Resources, coaching and support for personal and professional growth.
- Generally includes health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and programs providing paid and unpaid time away from work.
- Remote work (United States).
Company Overview
Company H1B Sponsorship