Note: The job is a remote job and is open to candidates in USA. Microsoft is a technology company whose mission is to empower every person and organization on the planet to achieve more. The Technical Program Manager will drive day-zero readiness and implementation of Cloud and AI platform products for customer support and customer success, leading cross-functional programs, managing risks, and translating technical concepts into actionable plans.
Responsibilities
- Lead end-to-end technical product and service launches across Support, Customer Success, and customer-facing organizations, ensuring alignment to business objectives, timelines, and success metrics
- Drive cross-functional programs from initiation through delivery, managing priorities, dependencies, and execution plans
- Partner with Engineering, Data Science, Product Management, and business stakeholders to define program scope, requirements, deliverables, and outcomes
- Facilitate alignment across teams to resolve issues, drive decisions, and achieve business goals
- Serve as a subject matter expert for Cloud and AI platform technologies, including Azure Compute, Storage, Networking, Fabric, and AI workloads
- Translate complex technical concepts into actionable plans that improve customer readiness, operational effectiveness, and business outcomes
- Build trusted relationships with stakeholders and provide regular updates on milestones, risks, issues, and program status
- Influence decisions through data-driven insights, recommendations, and business impact analysis
- Identify risks, dependencies, and operational challenges; develop mitigation strategies and escalation plans to ensure successful program outcomes
- Drive continuous improvement through process optimization, governance, readiness planning, and operational best practices
- Leverage data, customer feedback, and performance metrics to inform decisions and improve service delivery
- Stay current on emerging technologies, including AI, large language models (LLMs), semantic indexing, and Microsoft platform innovations to enhance program effectiveness
- Embody our culture and values
Skills
- Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
- 2+ years of experience managing cross-functional and/or cross-team projects
- This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship
- 4+ year(s) of experience managing cross-functional and/or cross-team projects
- 1+ year(s) of experience building and deploying Dynamics 365 or relevant CRM solutions
- Experience in industries such as technology, healthcare, sales or finance, where AI business solutions are applied to solve real-world problems
- Scrum Master, or other relevant certifications
Benefits
- Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
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