Note: The job is a remote job and is open to candidates in USA. Andromeda is a company focused on providing early-stage startups access to scaled AI infrastructure. The Technical Program Manager - Provider Management will oversee provider relationships, manage onboarding and incident response, and ensure smooth program execution while coordinating with various teams and stakeholders.
Responsibilities
- Manage new provider and site onboarding, capacity expansions, remediation of recurring hardware or network issues, and provider relationships
- Act as incident commander during major provider-side incidents: assemble the right people from our SRE team, the provider, and the affected customer, run the response, own communication throughout, and drive the post-incident remediation program afterward. You own command and coordination; our SREs remain the technical leads making the engineering calls
- Keep a real plan for each program; milestones, owners, dependencies, risks. Maintain visibility to everyone involved, including the provider
- Hold providers to their commitments: structured check-ins, tracked action items, and escalation to provider leadership when things slip, backed by what's in the contract
- Coordinate internally so provider issues don't stall. Pull in SRE for validation, Engineering and Product for platform-side blockers, and keep Sales/Customer Success informed when provider timelines affect customer commitments
- Catch capacity and quality risk early, before it becomes a customer-facing problem
- Turn what you learn into playbooks and provider-facing standards, so onboarding the next site is faster and cleaner than the last
Skills
- Several years running technical programs in infrastructure
- TPM or technical project management with genuine execution ownership, ideally involving external vendors, partners, or suppliers you didn't control
- Incident management experience: you've commanded or run point on production incidents involving multiple organizations, and you're comfortable with the off-hours reality that comes with that
- Enough technical depth to hold your own with a provider's data-center engineers and our SREs on GPUs, networking, and storage
- A track record of getting teams you don't manage, including external partners, aligned and moving, including through rough patches where the relationship is strained
- Solid fundamentals: planning, risk tracking, status communication, and keeping four or five programs on the rails at once
- Calm, direct communication. You'd rather deliver bad news early than good news late, and both providers and internal teams trust you because of it
- Comfort with ambiguity. The process you'll follow mostly doesn't exist yet; you'll write a lot of it
- Direct experience working with or inside neocloud, colocation, or data-center providers
- Vendor or supplier management background — SLAs, commitments, escalation frameworks
- Familiarity with the stack: NVIDIA data-center GPUs, InfiniBand/RoCE, Slurm or Kubernetes
- Experience supporting AI research labs or other large-scale GPU customers on the consuming side
Benefits
- Competitive compensation: + meaningful equity
- Comprehensive benefits: for you and your dependents, including healthcare, dental, and vision coverage, 401(k), and unlimited PTO
Company Overview