Note: The job is a remote job and is open to candidates in USA. EnergyHub empowers utilities and their customers to create a clean, distributed energy future. They are seeking a Technical Program Manager to lead complex integrations with utility clients, ensuring successful delivery and communication throughout the integration process.
Responsibilities
- Manage platform integrations with utility clients and vendors, ensuring on-time delivery of a portfolio of integration projects, including requirements discovery, scoping, project planning, project management, testing, and launch to production
- Champion the value of EnergyHub’s platform APIs and integrations (e.g. OpenADR) by conveying key use cases, benefits, and the overall integration process
- Provision access to API docs, sandbox environments, testing procedures to ensure full understanding of the integration process
- Develop repeatable playbooks for integrations of platform systems such as Customer Information Systems, Grid DERMS, and OpanADR dispatches
- Work with internal stakeholders like Product Management, Engineering, Solutions Engineering, Sales, and Client Success teams to ensure that clients / partners understand the critical path and are kept on track
- Ensure successful integrations and launches by coordinating with external cross-functional counterparts, specifically program management, engineering, product teams
Skills
- Experience in demand response, API integrations, and communication protocols (e.g., IEEE 2030.5, OpenADR)
- Strong communication skills - especially external, with customers, partners/vendors, leading technical and implementation overviews
- Experience with REST API architecture, status codes, authentication
- A demonstrated ability to collaborate in an effective manner among cross-functional stakeholders, while operating within existing resources
- Demonstrated ability to communicate complex issues/needs in a clear, precise, and actionable manner to influence and advocate change
- Experience with cloud-based SaaS products
- Bachelor's degree and 5-7 years of experience in technical program management, product management, developer relations, or related roles
- Energy industry preferred, particularly demand side or DER management
- An understanding of residential distributed energy resources (DERs), such as smart thermostats, battery energy storage systems, EV's, etc. and their benefits to the grid
- Familiarity with utility systems such as ADMS, DERMS, SCADA
- Strong sense of curiosity and a mission to learn
- Project management experience - tools, frameworks, processes
- Experience with support tools and systems for external parties to log, prioritize, resolve
Benefits
- 100% paid medical for employees
- 401(k) with employer match
- Casual environment
- The flexibility to set your own schedule
- A fully stocked fridge and pantry
- Free Citi Bike membership
- Secure bike rack
- Gym subsidy
- Paid parental leave
- Education assistance program
Company Overview