Note: The job is a remote job and is open to candidates in USA. Shift Paradigm is an execution-led strategic consultancy that connects enterprise strategy with technical delivery across marketing, data, and technology. The Contract Technical Program Manager will lead client delivery for SaaS and platform engagements, coordinating teams, managing budgets and timelines, and translating client needs into scopes of work and actionable requirements.
Responsibilities
- Client delivery: Support critical migration and development projects on active client engagements. You’re responsible for leading project teams to meet client expectations while managing budget and timeline
- Cross-functional partnership: Work alongside engineering leads, business operations strategy, and client partners to align on delivery approach, flag risks early, and drive resolution on personnel and process issues that cross team lines
- Scoping and discovery: Support discovery sessions with clients and internal stakeholders to define requirements, write assumptions to protect the scope, translate needs into actionable scopes of work, and develop SOWs that protect both client outcomes and margin
Skills
- Contract, Remote, U.S Candidates Only
- * Experience leading delivery in a consultancy or agency context (required). You understand what it means to lead multiple client engagements concurrently, scope billable work, manage client expectations, support roadmap expansion, and protect margin
- * Project Management fluency. You communicate clearly and consistently, fostering organization, transparency and trust internally and with clients. You can provide leadership and direction to project teams, balancing resource availability, positive team culture, deadlines, client priorities, and margins
- * A background that spans both PM and PO. You are not locked into one methodology. You run projects, manage backlogs, and write requirements. You adapt the approach to the work, not the other way around, and take full ownership of your clients projects
- * Platform and SaaS delivery experience. You have led or supported website builds, migrations and feature development, as well as implementations on platforms like Adobe Experience Cloud, Salesforce, or comparable enterprise SaaS environments. You do not need to be a technical expert, but you need to speak the language and understand how these engagements are structured
- * Web and software experience. You can translate business and technical requirements into detailed functional specifications and well-defined user stories with clear acceptance criteria. Own and manage the product backlog, including prioritization, refinement, and trade-off decisions to balance scope, timeline, and budget
- * Location eligibility: Must be based in and authorized to work in the United States for the duration of the contractor phase
- * Hours: Approximately 30 hours per week. The schedule is flexible but should overlap with core US business hours to support client and team collaboration
- * Term: Initial 3-month engagement
Benefits
- Contract, Remote, U.S Candidates Only.
- The schedule is flexible but should overlap with core US business hours to support client and team collaboration.
- Shift anticipates transitioning this role to a full-time, benefits-eligible employee position at the end of the term, based on performance, business need, and mutual fit. Conversion timing may shift and is not guaranteed.
Company Overview