Note: The job is a remote job and is open to candidates in USA. PineQ Lab Technology is seeking a Senior Technical Program Manager to lead complex, cross-functional technology programs. The role oversees e-commerce, order management, identity and loyalty, search, merchandising, and vendor platforms while managing dependencies, risks, integrations, launches, and executive-level communication.
Responsibilities
- Lead programs across multiple engineering teams and external vendors
- Manage dependencies, critical paths, risks, and integrations
- Drive decisions, escalations, and cross-team alignment
- Coordinate launch readiness, cutover, rollback, and go/no-go activities
- Provide clear, executive-level program status and communication
Skills
- 7+ years in technical program or project management, with at least 3 running programs that span multiple engineering teams
- Demonstrated ownership of a complex, multi-team delivery in a production environment with real business consequence — a platform migration, a market launch, a major integration, a replatform
- Technical fluency sufficient to read a system architecture diagram and identify likely failure and delay points; to understand API contracts, integration patterns, and data flow; and to hold a substantive conversation with senior engineers
- Ability to interrogate an estimate — to ask what is inside it, what is assumed, what is unknown, and what would collapse the uncertainty
- Track record of surfacing bad news early and being right about it often enough that people started listening
- Written communication that is short, decision-oriented, and calibrated to the reader's altitude
- Strong organizational skills — you keep track of a large number of moving parts across teams, timelines, and open threads without dropping them, and without requiring anyone else to hold the state for you
- Ability to translate complexity into simplicity — to take a tangle of systems, constraints, and competing opinions and produce the one-page version that a director can act on and an engineer recognizes as accurate. Simplification that loses the important part is not simplification
- E-commerce, retail, or consumer digital experience background
- Experience with commerce platforms, order management systems, or similar multivendor integration environments
- Experience coordinating with external vendor engineering teams and managing delivery against a roadmap you do not control
- Incident and escalation management experience in a production environment
- Familiarity with observability practice — knowing what should be instrumented before launch, and what "we can't tell if this is working" costs
Benefits
- Remote work arrangement
Company Overview