Note: The job is a remote job and is open to candidates in USA. NeatMetric is a performance-focused digital marketing agency specializing in SEO, paid media, content, websites, and local search strategies. The Operations Manager will build and manage agency operating systems, overseeing workflows, capacity, project delivery, quality control, reporting, team coordination, and operational improvements across multiple digital marketing functions.
Responsibilities
- Own day-to-day agency operations across client delivery, project management, staffing, and internal workflows
- Translate company goals into clear operating plans, priorities, responsibilities, and measurable KPIs
- Build, document, and continuously improve SOPs for SEO, paid media, content, website, onboarding, reporting, and client success processes
- Manage project timelines, team capacity, workload allocation, dependencies, and delivery deadlines
- Coordinate across sales, account management, fulfillment, finance, and leadership to prevent bottlenecks and communication gaps
- Monitor quality, productivity, profitability, turnaround times, and client delivery performance
- Create dashboards and operating reports that give leadership visibility into team performance, project health, utilization, and margins
- Lead weekly operations meetings, identify risks early, assign action items, and ensure accountability
- Improve client onboarding, fulfillment handoffs, reporting, renewals, and escalation processes
- Evaluate and implement tools, automation, and AI-powered workflows that improve efficiency without sacrificing quality
- Support hiring, onboarding, training, performance management, and resource planning as the agency grows
- Investigate operational issues using root-cause analysis and implement solutions that prevent repeat problems
Skills
- • Bachelor's degree in Engineering or a closely related technical field
- • Formal education in Marketing through a degree, diploma, certification program, or substantial university-level coursework
- • 3–7 years of experience in operations, project management, agency management, consulting, or a similar leadership role
- • Experience managing multiple teams, departments, clients, or concurrent projects in a fast-paced environment
- • Strong understanding of digital marketing services, including SEO, Google Ads, Meta Ads, content marketing, social media, websites, and local search
- • Proven ability to design processes, document SOPs, improve workflows, and hold teams accountable to deadlines and quality standards
- • Strong analytical skills and comfort working with KPIs, budgets, utilization, capacity planning, margins, and performance reports
- • Excellent leadership, communication, problem-solving, and decision-making skills
- • A systems-oriented mindset—you naturally look for bottlenecks, inefficiencies, dependencies, and opportunities to automate
- • High attention to detail without losing sight of broader business priorities
- • Ability to operate independently, manage competing priorities, and bring structure to rapidly changing situations
- • Operations leadership within a digital marketing, advertising, SaaS, consulting, or professional services company
- • Managing fulfillment for local SMB clients in industries such as home services, healthcare, dental, legal, retail, and professional services
- • Familiarity with agency economics, including client profitability, utilization, delivery capacity, retention, and gross margin
- • Experience with tools such as ClickUp, Asana, Monday.com, HubSpot, Close, Salesforce, Slack, Google Workspace, Looker Studio, Zapier, Make, and Search Atlas
- • Lean, Six Sigma, PMP, Scrum, Agile, or other operations and project-management training
- • Experience implementing automation, AI tools, dashboards, and scalable quality-control systems
- • Previous responsibility for hiring, onboarding, coaching, and evaluating team members across multiple functions
Benefits
- Competitive compensation with performance-based incentives.
- Direct influence over how the agency operates, scales, and delivers results.
- Clear ownership of systems, processes, team performance, and operational improvements.
- Opportunity to build an operations function rather than simply maintain an existing one.
- Fully remote work environment with direct access to company leadership.
- Career path toward Director of Operations, VP of Operations, or COO based on performance and company growth.
- Ongoing professional development, leadership coaching, and exposure to multiple areas of digital marketing.
Company Overview