Note: The job is a remote job and is open to candidates in USA. Microsoft is a leading technology company dedicated to empowering every person and organization on the planet. They are seeking a Technical Program Manager to drive process optimization, tooling transformation, and intelligent automation initiatives across global cloud and network infrastructure.
Responsibilities
- Analyze, map, and optimize end-to-end operational processes across network sourcing, inventory management, planning, fiber lifecycle management, and engineering workflows
- Identify opportunities to simplify operations, eliminate inefficiencies, standardize practices, and reduce cycle times at scale
- Partner with CIA and our partner teams to ensure integrated, scalable tooling solutions aligned to business priorities
- Support system modernization initiatives to ensure platforms and tools effectively meet evolving business and operational requirements
- Act as a connector between business owners and engineering teams, and AI/data science resources
- Support the design, development, and deployment of agents and tooling changes that support operational workflows
- Support deployment, monitoring, and continuous improvement of AI and automation solutions in production environments
- Develop and maintain technical documentation, process guidance, operational readiness materials, and knowledge-sharing resources
- Drive AI change management initiatives that increase AI literacy, adoption, and responsible use across teams, while fostering an AI-first, growth mindset culture aligned with Microsoft’s Responsible AI principles, security requirements, and governance standards
Skills
- Bachelor's Degree AND 2+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
- 1+ year(s) of experience managing cross-functional and/or cross-team projects
- Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
- 3+ years in program management, process improvement, automation, or operations
- Experience working in cloud, data center, telecommunications, or large-scale network infrastructure environments
- Hands-on experience with AI technologies and productivity tools, including Microsoft Copilot and Copilot Studio
- Experience with 3GIS or other fiber inventory and asset management platforms
- Advanced proficiency with Microsoft 365 tools, including Excel for analyzing financial, operational, and performance data
- Experience applying process improvement methodologies such as Lean, Six Sigma, value stream mapping, or similar frameworks
- Knowledge of carrier networks, fiber delivery, outside plant engineering, or telecommunications infrastructure
- Lean six sigma certification or PMP
- Experience with Microsoft Dynamics or similar enterprise systems
- Familiarity with AI readiness assessments or enterprise AI frameworks
Company Overview