Note: The job is a remote job and is open to candidates in USA. Carrier is a global provider of climate, energy, building, refrigeration, and fire and security solutions. The National Operations Program Manager will develop and govern standardized operational products, workflows, onboarding processes, and branch standard work across field operations. The role also coordinates operational readiness, employee provisioning, digital access, safety compliance, training, and cross-functional process governance.
Responsibilities
- Own the end-to-end lifecycle of branch operations standard work instructions, including intake, drafting, review, approval, publishing, revision control, adoption support, and retirement
- Partner with subject matter experts, branch leaders, and national support teams to translate operational processes into clear work instructions, job aids, checklists, workflow maps, and governance tools
- Establish documentation standards, templates, naming conventions, approval workflows, revision history practices, and publishing requirements to ensure consistency across all branches
- Maintain a centralized repository for standards, tools, and operating procedures so documents remain current, easy to find, aligned to policy, and usable by field teams
- Develop, standardize, manage, and continuously improve national onboarding and operational readiness processes for New Install Operations and branch personnel
- Coordinate employee provisioning activities, including PPE, tools, equipment, vehicles, technology hardware, mobile devices, uniforms, access credentials, security clearances, company credit cards, and local office onboarding requirements
- Ensure new employees are trained, credentialed, provisioned, and operationally ready before deployment to projects, customer sites, and field assignments
- Track 30-60-90 day onboarding progress and report readiness status, blockers, and areas of concern to operations leadership
- Partner with Carrier Digital and IT teams to ensure timely provisioning, setup, access validation, permissions, cybersecurity compliance, and standardization across operational platforms
- Design and manage operational workflows that improve handoffs, increase activity accuracy, reduce risk, and identify time- and cost-saving opportunities
- Support workflow automation, digital integration, SharePoint publishing, and process visibility improvements across national operations
- Coordinate required safety onboarding, certification tracking, compliance documentation, and readiness validation in partnership with Safety leadership
- Develop rollout plans for process updates, including communications, training enablement, pilot plans, go-live readiness, and post-implementation feedback loops
- Partner with training and L&D resources to ensure standard work and operational process changes are reflected in onboarding materials, job aids, and branch enablement content
- Drive alignment and accountability across National Operations, Regional Operations, branch leadership, Purchasing, HR, Talent Acquisition, Fleet, Safety, Carrier Digital, training, and quality teams
- Facilitate issue resolution and escalation management for onboarding delays, process gaps, adoption challenges, documentation needs, or operational readiness blockers
- Support national operations initiatives as assigned, including special projects, process enhancements, system improvements, and cross-branch standardization efforts
Skills
- Bachelor's degree in Business, Operations, Construction Management, Engineering or Technical Writing
- 3+ years of experience in operations, field operations, project management, product or program management, process improvement, quality, documentation management, or operational governance
- 1+ years of experience with the Microsoft Office Suite
- Clean and valid driver's license
- This position is remote but requires up to 30% travel
- Experience supporting multi-site, branch-based, field services, construction, or national operations organizations
- Experience creating, maintaining, and governing SOPs, standard work instructions, job aids, checklists, workflows, or operational playbooks
- Strong facilitation, stakeholder management, organizational planning, and cross-functional coordination skills
- Excellent written communication and technical writing skills with the ability to translate complex operational processes into clear, concise, repeatable instructions
- Ability to manage multiple priorities, deadlines, stakeholders, and process workstreams in a fast-paced national operations environment
- Proficiency with Microsoft 365 tools, SharePoint document management, workflow systems, collaboration platforms, and operational software tools
- Experience in commercial construction, building automation, HVAC controls, technical field services, transportation, logistics, or a regulated operational environment
- Experience with onboarding systems, workflow automation, provisioning processes, safety certification tracking, compliance management, or operational readiness programs
- Experience establishing governance forums, committees, change control processes, or cross-functional operating councils
- Lean, Six Sigma, continuous improvement, process mapping, or root-cause analysis experience
- Experience developing training enablement materials and partnering with training or learning and development teams
Benefits
- Remote work arrangement
- Short-term cash incentives, subject to plan requirements
- Medical benefits
- Dental benefits
- Vision benefits
- Wellness incentives
- Retirement benefits
- Paid vacation days, up to 15 days
- Paid sick days, up to 5 days
- Paid personal leave, up to 5 days
- Paid holidays, up to 13 days
- Birth and adoption leave
- Parental leave
- Family and medical leave
- Bereavement leave
- Jury duty leave
- Military leave
- Purchased vacation
- Short-term disability
- Long-term disability
- Life insurance
- Accidental Death and Dismemberment insurance
- Health Savings Account
- Health Care Spending Account
- Dependent Care Spending Account
- Tuition assistance
Company Overview
Company H1B Sponsorship