Note: The job is a remote job and is open to candidates in USA. Merative’s Curam platform helps governments deliver modern social services through digital tools for programs and caseworkers. The Technical Product Support Consultant provides advanced technical support for Curam applications, investigates and resolves complex customer issues, and collaborates with development, product management, and release teams to improve customer outcomes.
Responsibilities
- Own and resolve complex customer issues from investigation through resolution
- Deliver advanced technical support for Curam applications and related technologies
- Act as an escalation point for critical customer concerns, partnering closely with Development, Product Management, and Release teams
- Analyze logs, technical data, and application behavior to identify root causes and recommend solutions
- Communicate clearly and proactively with customers, providing regular updates and managing expectations
- Document troubleshooting steps, resolutions, and best practices to strengthen internal and customer knowledge
- Drive continuous improvement by identifying opportunities to enhance support processes, tools, and customer outcomes
- Continuously expand your expertise in Curam, cloud technologies, AI and enterprise application support
Skills
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience
- Experience with Java/JEE and technologies such as SQL, XML, XSL, and JavaScript
- Knowledge of relational databases, including IBM Db2 and Oracle
- Experience troubleshooting enterprise applications, analyzing logs, and debugging complex issues
- Customer-facing support experience and a passion for delivering outstanding service
- Understanding of software development lifecycles and Agile practices
- Strong problem-solving, communication, and collaboration skills
- Ability to manage multiple priorities with a high level of ownership and independence
- Willingness to participate in on-call support rotations
- Experience with Curam
- Knowledge of cloud platforms and architectures
- Experience with WebSphere, WebLogic, or similar enterprise application servers
- Familiarity with REST and SOAP services and integration troubleshooting
- Exposure to modern development tools and frameworks, including React, Eclipse-based environments, and UML modeling tools
Benefits
- Remote first / work from home culture
- Flexible vacation to help you rest, recharge, and connect with loved ones
- Paid leave benefits
- Health, dental, and vision insurance
- 401k retirement savings plan
- Infertility benefits
- Tuition reimbursement
- Life insurance
- EAP – and more!
Company Overview
Company H1B Sponsorship