Note: The job is a remote job and is open to candidates in USA. Metasys Technologies is hiring a Technical Product Manager - Lead for a remote contract role. The position leads the development, implementation, and lifecycle management of marketing products, offers, promotions, and technical capabilities across cross-functional business and IT teams.
Responsibilities
- Lead and execute program/project-level marketing products and offers through creation, development, deployment, and maintenance
- Work with technical and non-technical partners to bring consumer and agent marketing campaign strategies to life
- Lead complex programs and projects that typically span multiple business units and may not follow a repeatable framework
- Manage areas of responsibility in enterprise-wide IT enhancement projects supporting marketing campaigns
- Lead cross-functional teams spanning technical development, go-to-market, and operations
- Accountable for implementing product offers and promotions for the Client portfolio of services, delivering 2-4 projects quarterly
- Responsible for consumer lifecycle implementation of new Client products, promotions, offers, and rate changes
- Responsible for system development of rating and promotional capabilities for the Client portfolio of services
- Break down business needs into technical requirements through creation of features, user stories, and other documentation templates
- Ensure technical requirements accurately represent business and cross-functional team needs
- Define and refine hundreds of offer attributes and variables for marketing requests
- Gain requirements alignment and communicate offers and product requirements across Strategy, Marketing, IT, Engineering, Customer Care/Sales Operations, and Legal
- Provide continuing product surveillance and management of established products to attain financial objectives
- Manage cross-functional teams through requirements gathering, implementation, validation, launch, and lifecycle management of services and promotions
- Partner with architecture and engineering teams on technical solutions
- Actively participate and consult in quarterly PI Planning
- Conduct ongoing risk analysis and recommend alternative options to influence decisions
- Consult with marketing partners to identify solutions that achieve business goals
- Act as a liaison and subject matter expert on Client products, services, and offers
- Serve as an acknowledged authority within the organization on product development
- Provide weekly leadership updates regarding assigned products and promotions
- Foster strong relationships with internal/external clients and business/IT partners to drive business success and optimization
Skills
- Bachelor's degree in Marketing or related field
- 5+ years of IT experience in the entertainment industry
- Self-directed, organized, detail-oriented, and able to multitask in a fast-paced environment
- Ability to lead projects across multiple organizations such as IT, Sales Operations, and Marketing
- Ability to manage multiple cross-functional projects simultaneously and work under tight deadlines
- Demonstrated ability to analyze complex issues and articulate technical requirements through clear documentation
- Strong problem-solving skills and sound judgment to mitigate risks and overcome roadblocks
- Confidence and experience presenting and interacting across all levels of management
- Ability to communicate effectively with technical managers and application developers, as well as non-technical stakeholders and senior executives
- Flexibility to accommodate change and adapt accordingly
- Leadership qualities including motivating others, inspiring teams, and overcoming group roadblocks
- Advanced leadership skills including conflict resolution, senior leader relationship management, and risk mitigation
- Client and/or U-verse billing and ordering experience or equivalent
- Outstanding written and verbal communication skills
- Proficiency in learning new systems and applications (customer care, ordering, billing, etc.)
- Proficiency in Microsoft Office products including Word, PowerPoint, Excel, and Outlook
- Knowledge of multiple lines of the consumer business including Client and U-verse programming, packages, and products
- Working knowledge of:
- + C3
- + STMS
- + Enabler
- + Evergent
- + ETM
- + LS-CRM
- + OMS
- + Online
- + Salesforce
- + Front-end ordering systems
- Ability to analyze market data and reporting
- Experience working in an Agile environment and JIRA
- Advanced knowledge of Microsoft PowerPoint and Excel
Benefits
- Fully remote work arrangement
Company Overview
Company H1B Sponsorship