Note: The job is a remote job and is open to candidates in USA. VRIZE is a global digital engineering and technology consulting company that partners with leading organizations to accelerate innovation through cloud, data, AI, and enterprise platforms. The Technical Product Analyst bridges users, technology, and product teams by triaging and analyzing issues, translating feedback into actionable engineering tickets, and supporting product managers. The role also serves as Scrum Master, supports product operations and metrics analysis, and helps coordinate digital product and system onboarding activities.
Responsibilities
- Review, triage, and validate bug reports and user feedback from multiple channels (customer support, QA, analytics, etc.)
- Reproduce and document issues with precision and clarity
- Write detailed tickets for engineering with steps to reproduce, supporting details (screenshots, logs, etc.) and clear acceptance criteria
- Partner with engineers and product managers to prioritize and track fixes
- Act as the technical proxy between IT and development on field and customer-facing issues — translating operational problems into technical terms, driving them to resolution, and closing the loop with the field
- Proactively suggest more robust or scalable solutions based on comprehensive understanding of reported issues and how our underlying systems work
- Support product managers with recurring analysis, data pulls, validation, and testing, and own smaller projects end to end
- Serve as Scrum Master for the product team — facilitate sprint ceremonies, maintain the board, remove blockers, and hold the team to its process
- Support sprint planning and product backlog grooming by ensuring all bug tickets are well-documented and ready for development
- Monitor product metrics to identify new or ongoing defects impacting user experience
- Serve as backup for building and configuring new products, rewards, and offers in the admin platform, stepping in as primary when there are gaps in coverage
- Assist, as needed, with getting new bakeries set up across our systems, including payment, POS, and food delivery app onboarding
Skills
- Experience: 8+ years of total experience
- Location: US / Remote
- Timezone: Work time is primarily 8 am to 5 pm EST
- • Bachelor's degree in Information Systems, Computer Science, Business, or related field
- • 2–5 years of experience in digital product, QA, or technical support roles
- • Strong understanding of web and mobile app functionality
- • Experience writing or managing tickets in Azure DevOps, Jira, Asana, or similar tool
- • Excellent analytical, written, and verbal communication skills
- • High attention to detail — can spot inconsistencies and missing or unclear information
- • Comfortable collaborating across product, engineering, and customer experience teams
- • Scrum Master certification (CSM, PSM, or equivalent) or demonstrated experience running Agile ceremonies for a delivery team
- • Experience coordinating small projects end to end across multiple stakeholders and competing priorities
- • You love solving puzzles and finding the root cause behind technical issues
- • You thrive in a fast-paced environment and are eager to make digital experiences better every day
- • You're organized, empathetic, and communicate clearly — no matter the audience
- Bonus: familiarity with SQL, analytics tools (Mixpanel, GA4), API testing , or onboarding locations onto POS, payment processing, or third-party delivery platforms
Benefits
- Remote work arrangement (US / Remote)
- Continuous learning
- Professional growth
- Collaborative environment
Company Overview
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