Note: The job is a remote job and is open to candidates in USA. National Captioning Institute is seeking a Technical Operations Specialist I to support the technical and aesthetic integrity of its live closed captioning operation. The role monitors captioning systems and broadcasts, provides technical assistance, troubleshoots operational issues, coordinates testing and file delivery, and performs post-event analysis.
Responsibilities
- Coordinates and monitors live closed captioning output for technical integrity as well as numerous aspects of quality, including completeness, timing, specificity, etc. Requires the ability to work under pressure with a schedule that is deadline driven
- Provides technical assistance, usually in pressure situations, while exhibiting capable customer service to NCI clients and personnel
- Monitors all aspects of the real-time caption delivery system (CCP, streaming video server, VoIP program audio server, etc.)
- Performs emergency troubleshooting and problem resolution of operational systems as they pertain to the successful completion of the captioning process. Raises troubleshooting efforts to Technical Operator II, as necessary
- Completes discrepancy reports as needed, or other reports as requested
- Ensures all text files for post-production have been posted, converted, and delivered
- Maintains accurate records of completed program files
- Assists Technical Operator II by setting up and running tests for captioning assignments that need to run through NCI’s Tech Centers or cloud computing environment
- Regularly performs post-event analysis by recording broadcasts and, as necessary, creating verbatim transcripts
- Performs other related duties, as assigned, which may require overtime
Skills
- • Ability to work flexible hours (different shifts, nights, holidays, and/or weekends)
- • Requires sound troubleshooting and problem-solving skills and root cause analysis
- • Ability to effectively communicate, written and verbal, and possess excellent customer service skills and etiquette
- • Must be detail-oriented with solid organizational skills, including multitasking and time-management
- • Must be a self-starter and able to work with only general supervision
- • Technically literate; comfortable with a variety of computer applications
- • Familiarity with Windows OS and networking
- • Must have the ability to work flexible hours (shifts, nights and/or weekends, and holidays) and as needed to meet production demands
- • Must have reliable internet and phone connections that allow for quick and consistent communication with NCI, clients, and captioners
- • Knowledge of broadcast operations, transmission, and equipment is a plus
- • Associates Degree or coursework in Computer Technology, Communications, or a related field of study preferred
- • Experience with detail-oriented work in an office environment preferred
Benefits
- Work independently and remotely, with minimal supervision.
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