Note: The job is a remote job and is open to candidates in USA. ECLARO is recruiting for an industry-leading client that values innovation, quality, customer satisfaction, and employee development. The Technical Lead Site Reliability and Performance Engineer will provide hands-on technical leadership for SRE, platform engineering, cloud infrastructure, observability, security, performance, and operational management of enterprise platforms and modern web applications. The role will mentor engineers, lead reliability and automation initiatives, support globally distributed teams, and serve as a senior escalation point for complex production issues.
Responsibilities
- Technical Leadership:
- Provide technical leadership across Platform Engineering and Site Reliability Engineering functions
- Establish engineering standards, operational best practices, and reliability objectives
- Lead technical decision-making for cloud infrastructure, observability platforms, domain services, infrastructure automation, application security, and operational tooling
- Mentor engineers and provide technical coaching across multiple disciplines
- Drive technical roadmaps and continuous improvement initiatives
- Evaluate, promote, and help operationalize emerging engineering capabilities, including AI-assisted development tools, coding agents, Infrastructure-as-Code automation, and other technologies that improve engineering productivity, quality, and speed of delivery
- Site Reliability Engineering (SRE):
- Lead enterprise reliability initiatives focused on availability, scalability, resiliency, performance, and operational excellence
- Define and drive adoption of SLOs, SLIs, Error Budgets, Incident Management, and Root Cause Analysis
- Drive automation initiatives that reduce operational overhead and improve service reliability
- Monitoring & Observability Platform Ownership:
- Serve as the technical owner for the enterprise monitoring and observability platform
- Support APM, infrastructure monitoring, synthetic monitoring, Real User Monitoring (RUM), centralized logging, and distributed tracing
- Define dashboards, alerting standards, operational metrics, and reporting
- Domain Portfolio & DNS Management:
- Lead governance of the company's global domain portfolio
- Manage registrations, renewals, DNS services, certificate lifecycle management, and related vendor relationships
- Ensure domain-related services remain secure, compliant, and highly available
- Cloud Platform Engineering, Automation & Edge Services:
- Provide technical leadership for AWS infrastructure, Kubernetes/EKS, CDN, DNS, SSL/TLS, load balancing, Web Application Firewalls (WAF), and edge security services
- Design and support Infrastructure-as-Code solutions using Terraform
- Establish standards for cloud provisioning, automation, and environment consistency
- Infrastructure as Code & Terraform:
- Design, maintain, and optimize Terraform modules and deployment pipelines
- Promote automated provisioning, version control, testing, and infrastructure governance
- Drive reduction of manual deployment activities through automation
- Web Application Security & WAF Administration:
- Administer and optimize AWS WAF and comparable WAF technologies
- Manage WAF rules, rate limiting, bot protection, IP reputation controls, and application-layer threat mitigation
- Partner with Information Security to improve web application protection capabilities
- Modern Web Application Support & Troubleshooting:
- Serve as a senior escalation point for complex production issues
- Lead troubleshooting across client-side and server-side technologies
- Diagnose issues involving browser behavior, APIs, DNS, CDN, WAF, load balancing, networking, cloud infrastructure, and application performance
- Drive reliability, resiliency, and end-user experience improvements
- Global Collaboration:
- Work closely with engineering teams across North America, Europe, and Asia Pacific
- Participate in technical reviews, architecture discussions, operational planning, and knowledge sharing
- Help evolve a follow-the-sun operating model
- On-Call & Operational Support Responsibilities:
- Participate in scheduled on-call rotations supporting critical platforms and services
- Provide leadership during major incidents and after-hours escalations
- Support maintenance, upgrades, deployments, and disaster recovery activities
Skills
- 8+ years supporting enterprise applications, cloud platforms, infrastructure services, or web technologies
- 3+ years serving as a Technical Lead, Senior Engineer, Architect, or equivalent
- Strong experience with AWS, Terraform, Kubernetes/EKS, DNS, CDN, AWS WAF, SSL/TLS, observability platforms, CI/CD, and SRE practices
- Experience troubleshooting large-scale customer-facing web applications
- Experience managing global domain portfolios
- Experience with enterprise observability platforms and global support models
- Experience developing enterprise Infrastructure-as-Code frameworks and reusable Terraform modules
- Experience leveraging AI-assisted development tools and coding agents such as GitHub Copilot, Microsoft Copilot, Claude Code, Cursor, Amazon Q Developer, or similar technologies to accelerate software delivery, infrastructure automation, troubleshooting, and operational efficiency
- AWS, Terraform, Kubernetes, SRE, networking, security, or cloud certifications
Benefits
- 401k Retirement Savings Plan administered by Merrill Lynch
- Commuter Check Pretax Commuter Benefits
- Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
Company Overview