Note: The job is a remote job and is open to candidates in USA. CruiTek is seeking a Technical Instructional Designer to educate and upskill employees, engineers, delivery teams, and business stakeholders on a complex enterprise AI platform. The role will transform technical documentation, architecture materials, demonstrations, and subject-matter expertise into role-based learning experiences while producing an evidence-backed decision-rationale deliverable and establishing a repeatable learning and enablement system.
Responsibilities
- Analyze technical documentation, product materials, architecture diagrams, demos, and existing enablement content to identify learning needs and content gaps
- Interview engineers, product owners, architects, delivery leaders, and pilot users to extract technical knowledge and real-world use cases
- Design role-based learning paths for engineers, builders, executives, delivery teams, sellers, and end users
- Define learning objectives, prerequisites, key concepts, practical outcomes, and recommended sequencing for each audience
- Convert complex platform capabilities into digestible educational content, including: ○ Short explainer videos and video scripts ○ Instructor-led workshop materials ○ Self-paced lessons and modular learning ○ Quick-start guides and onboarding journeys ○ Demonstrations and demo scripts ○ Architecture explainers and visual diagrams ○ Hands-on exercises, labs, and practice activities ○ Knowledge checks, assessments, and job aids ○ FAQs, glossaries, and hidden-feature explainers
- Explain not only what the platform does, but why key design decisions were made and when particular patterns should be used
- Build progressive content that moves learners from foundational concepts to practical implementation and advanced platform usage
- Create reusable templates, standards, and production workflows for consistent instructional content
- Partner with technical subject-matter experts to validate accuracy while maintaining clarity for non-specialist audiences
- Use real demonstrations, before-and-after examples, and operational outcomes to make learning practical and credible
- Establish a repeatable content intake and review process for new platform capabilities and roadmap changes
- Apply adult learning principles, instructional design methods, accessibility standards, and user-centered content practices
- Use AI-assisted tools appropriately to accelerate research, drafting, storyboarding, content adaptation, and quality review
- Measure learning effectiveness through completion, engagement, learner feedback, assessment results, adoption, and demonstrated ability to apply the platform
- Review existing technical documentation, architecture materials, roadmap context, design records, demos, and prior communications
- Interview engineers, architects, product owners, leadership, delivery teams, and representative users
- Identify the major platform decisions that need to be explained, including the problem being solved, intended users, alternatives considered, tradeoffs, constraints, and expected outcomes
- Produce an evidence-backed Platform Decision Rationale and Learning Brief that explains: + What the platform is and is not + Why the platform was created + Why the major architectural and product decisions were made + What problems the decisions address + What tradeoffs and limitations exist + How the decisions compare with alternative approaches + What critics, builders, leaders, and end users should understand
- Create an initial content map showing which source materials support each explanation and where evidence or SME validation is still needed
- Present the findings to stakeholders and establish agreement on the core facts, terminology, and unresolved questions
- Complete audience and learner analysis covering the primary user groups
- Produce a recommended learning architecture and content roadmap
- Create initial learning paths for foundational platform concepts and priority capabilities
- Develop reusable templates for lessons, videos, workshops, demos, labs, explainers, and job aids
- Publish a first wave of learner-ready content based on existing technical documentation and the approved decision-rationale brief
- Establish a repeatable SME interview, review, and approval process
- Create a prioritized backlog of instructional content tied to platform readiness and adoption goals
- Define initial measures for content usage, comprehension, and learner effectiveness
- Expand the initial materials into a complete role-based learning program
- Produce additional videos, workshops, labs, demos, explainers, and adoption content
- Cover priority topics such as governance, observability, agent migration, tool integration, federation, platform operations, and specification maturity
- Support internal onboarding, technical enablement, leadership education, and broader platform adoption
- Establish a sustainable content operating model, ownership model, maintenance cadence, and measurement framework
Skills
- • 8+ years of experience in instructional design, technical training, developer education, technical enablement, learning experience design, or a closely related discipline
- • Demonstrated experience designing learning for complex technical products, platforms, software, infrastructure, data, cloud, cybersecurity, AI, or developer tools
- • Strong understanding of instructional design principles, adult learning, curriculum development, and learning experience design
- • Experience creating multiple learning modalities, such as e-learning, workshops, videos, labs, job aids, technical guides, and assessments
- • Ability to interview technical subject-matter experts and convert expert knowledge into clear, structured learning
- • Strong technical fluency and the ability to understand concepts such as APIs, orchestration, runtime systems, governance, observability, identity, integration, and architecture
- • Excellent writing, editing, storyboarding, presentation, and visual communication skills
- • Experience organizing content into learning objectives, prerequisites, modules, activities, and assessments
- • Ability to work effectively in ambiguous, fast-moving, and evolving product environments
- • Strong collaboration skills with engineering, product, architecture, design, operations, and business stakeholders
- • Experience with enterprise AI, generative AI, AI agents, machine learning platforms, cloud platforms, developer platforms, or enterprise software
- • Experience designing education for engineers, software developers, solution architects, or technical delivery teams
- • Experience developing hands-on labs, sandbox exercises, technical workshops, or developer onboarding programs
- • Familiarity with learning management systems, authoring tools, video production workflows, diagramming tools, and content repositories
- • Experience building learning programs or enablement practices from the ground up
- • Experience using analytics and learner feedback to improve content effectiveness
- • Experience working in a startup, platform, consulting, or 0-to-1 product environment
Benefits
- Initial 3-month contract, with the possibility of extending to 6 months based on project needs and impact
- Possible hire after the project
- 100% Remote
Company Overview