Note: The job is a remote job and is open to candidates in USA. HubSync is a fast-growing SaaS company providing a cloud-based platform that streamlines client engagement processes for accounting firms. The Technical Implementation Project Manager manages customer software integration projects, serving as a bridge between customers and internal Customer Success and Development teams. The role leads technical discovery, coordinates resources, troubleshoots integration issues, and improves integration workflows.
Responsibilities
- Serve as the primary point of contact for managing software integrations during the customer onboarding process
- Partner with Customer Success Managers and Developers to scope, plan, and deliver integration projects on time and within scope
- Understand customer systems and processes to ensure seamless integration with HubSync's platform
- Lead technical discovery calls to gather integration requirements and translate them into technical documentation
- Coordinate internal and external resources, set timelines, and communicate progress clearly to stakeholders
- Manage and troubleshoot technical integration issues, escalating as needed
- Document integration processes and maintain knowledge base content for internal and customer use
- Continuously improve integration workflows and identify opportunities for automation or standardization
Skills
- 3+ years of experience in project management, technical account management, or software implementation, ideally within a SaaS environment
- Experience with system integrations using APIs, SSO, data exchange formats (e.g., JSON, XML), and platforms like Azure, or other ERP/CRM systems
- Strong understanding of software development lifecycles and Agile methodologies
- Excellent communication and interpersonal skills - you're comfortable interfacing with both technical and non-technical stakeholders
- Highly organized with the ability to manage multiple projects and priorities
- Self-starter with a problem-solving mindset and comfort working in a fast-paced, early-stage startup environment
- PMP or similar certification is a plus
Benefits
- Paid PTO
- Healthcare coverage
- Retirement benefits
- Life insurance coverage
- Disability coverage
- Company-sponsored retreats and events
- Growth opportunities in a dynamic startup environment
Company Overview