Note: The job is a remote job and is open to candidates in USA. HelioCampus is an EdTech company that helps higher education institutions use data and institutional performance management practices to address operational and financial challenges. The Technical Implementation Consultant leads discovery, configuration, validation, documentation, training, and data advisory work to implement analytics platforms for institutional data and reporting.
Responsibilities
- Discovery and Requirements: Lead discovery sessions with client functional offices, including institutional research, registrar, admissions, student accounts, financial aid, budget,academic affairs, etc. Draw out how the institution actually operates, including the exceptions and local practices that rarely appear in documentation
- Configuration: Own and document the configuration decisions that make a client's data model reflect their institution — field and code mappings, cohort and population definitions, and calculation rules. Resolve the definitional questions (e.g. how an institution defines a degree-seeking student, a first-generation student, or instructional faculty).Working with the client to define configurations that control how source data is transformed and parameterized and then communicating those to data engineers. Partner with stakeholders across the institution to align methodology with how the institution actually budgets and reports
- Validation and Quality: Deploy and configure Tableau workbooks or Power BI reports to support models being implemented. Run validation cycles with client stakeholders, document feedback, and drive issues to resolution before go-live. Investigate discrepancies raised during validation and trace them to a root cause. Provide validation and investigation support to client-facing teams post-implementation as needed
- Documentation: Document client-specific business rules and configuration decisions so that ongoing support teams can reference them. Support implementation handoff documentation. Provide implementation feedback and documentation for new products post product launch
- Data Advisory: Escalate common implementation hurdles to the product team for further enhancement and refinement of our products. Provide advice, subject matter expertise, and feedback on data definitions and functional client use cases to inform technical development
- Training: Help facilitate power user training sessions in partnership with our Data Analyst team during implementation go-live
- Travel: Travel to client/partner institution sites as needed (no more than 10%)
Skills
- • Bachelor's degree from an accredited institution of higher learning
- • 3+ years working with higher education institutional data, at an institution, at a company serving institutions, or in a consulting capacity
- • Deep working knowledge of at least one functional area of higher education (e.g. enrollment management, student financials, financial aid, registrar, budget and planning, academic affairs)
- • Familiarity with the data structures behind at least one major Student Information System (Ellucian Banner, PeopleSoft Campus Solutions, Ellucian Colleague, or Workday Student)
- • Working knowledge of standardized institutional reporting such as IPEDS
- • Foundational knowledge of SQL
- • A working understanding of how institutional data moves between systems, including where it originates and how it is transformed
- • Comfort working in Tableau, Power BI, or a comparable data visualization tool, and strong Excel skills for data manipulation and reconciliation
- • Experience leading working sessions with stakeholders and turning what you hear into clear, actionable requirements
- • Excellent communication skills, with the ability to communicate complex technical information to non-technical stakeholders
- • Proven ability to manage multiple client projects with competing priorities and tight deadlines
- • Strong problem-solving skills and the persistence to chase down numbers that do not reconcile
- This specific role is primarily remote, with occasional travel to an office or client site
- US East Coast working hours are required
- Vision: Sufficient visual acuity to read documents, view computer screens, and engage in tasks that require attention to detail
- Hearing: Ability to communicate effectively in person (as applicable) and via phone or video conferencing, ensuring clear understanding of verbal instructions
- Fine Motor Skills: Proficient use of hands for typing, using a mouse, and managing office equipment such as printers and scanners
- Lifting: Occasional lifting of up to 10 pounds (e.g., office supplies or equipment)
- • Deeper SQL, including understanding complex joins and window functions
- • Cloud data warehousing (Amazon Redshift, Snowflake, BigQuery)
- • Extract, Transform, Load (ETL) processes or data pipeline configuration
- • Instructional cost studies, program viability analysis, or activity-based costing in higher education
- • Conducting or supporting quality assurance or user acceptance testing of data sets
- • Team collaboration and project management tools such as Confluence, Jira, Smartsheet, Trello
- • Experience with similar SaaS products serving higher education
- A strong preference is given to candidates who can easily travel to our Chapel Hill, NC or Bethesda, MD offices for occasional in-person work
Benefits
- Flexible work schedule
- 18 PTO days on day one with additional PTO per year
- Fifteen (15) paid holidays
- Medical, dental, and vision coverage
- Parental leave
- 401K with match
- Company events
- Referral bonus
- Professional development opportunities
- Home office perks
- Two office locations
- Primarily remote role with occasional travel to an office or client site
- Remote-first working environment
Company Overview