Note: The job is a remote job and is open to candidates in USA. Fluke Corporation is a global leader in creating software and technology solutions. They are seeking a Technical Customer Support Specialist to provide first-line technical support, troubleshoot issues, and ensure customer success with their software applications.
Responsibilities
- Provide first-line technical support for Fluke Reliability software applications in Microsoft and web-based environments
- Respond to customer inquiries through phone, email, chat, and virtual meetings
- Troubleshoot technical and product-related issues and guide customers toward timely resolutions
- Research, analyze, and document customer-reported issues with accuracy and attention to detail
- Communicate technical information clearly and professionally to customers with varying levels of technical expertise
- Collaborate with team members to deliver an outstanding customer experience
- Manage multiple support requests while maintaining a high level of service and responsiveness
- Develop expertise in Fluke Reliability products and contribute to continuous improvement of support processes and customer satisfaction
Skills
- Strong problem-solving and analytical skills
- Mechanical aptitude and an interest in technology-related troubleshooting
- Excellent verbal and written communication skills
- Ability to explain technical concepts in a clear and customer-friendly manner
- Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment
- Self-motivated with the ability to work independently and collaboratively
- Commitment to delivering exceptional customer service
- Bachelor's degree or equivalent combination of education and relevant experience
- Previous experience in customer support, technical support, help desk, or customer service roles
- Familiarity with databases or database concepts
- Experience working with software applications in a SaaS or technology environment
Benefits
- Remote work flexibility within Brazil
- Comprehensive onboarding and product training
- Opportunities for career growth and internal mobility across multiple business functions
- Collaborative and supportive team environment
- Exposure to industry-leading reliability and maintenance software solutions
- Ongoing learning and professional development opportunities
- The opportunity to make a direct impact on customer success and satisfaction
Company Overview