Note: The job is a remote job and is open to candidates in USA. Fluke Reliability provides software solutions that help organizations improve asset performance, reduce downtime, and make smarter maintenance decisions. The Tier 1 Customer Support Specialist serves as the first point of contact for software users, troubleshooting technical issues, documenting resolutions, and delivering a positive customer experience.
Responsibilities
- Provide first-level technical support for Fluke Reliability software applications in Microsoft and web-based environments
- Respond to customer inquiries through phone, email, chat, and virtual meetings
- Troubleshoot software issues using strong analytical and problem-solving skills
- Investigate and identify solutions while keeping customers informed throughout the support process
- Accurately document customer issues, troubleshooting steps, and resolutions
- Collaborate with teammates and cross-functional partners to deliver high-quality customer support
- Manage multiple priorities in a fast-paced environment while maintaining attention to detail
- Build a strong understanding of Fluke Reliability products and continuously expand your technical knowledge
- Deliver a positive and customer-focused experience with every interaction
Skills
- • Experience solving technical or customer-related problems in a professional environment
- • Strong written and verbal communication skills, including the ability to explain technical concepts clearly
- • Excellent troubleshooting and analytical thinking abilities
- • Strong organizational skills and the ability to manage multiple tasks effectively
- • Self-motivated with the ability to work independently and as part of a team
- • Commitment to delivering excellent customer service
- • Bachelor's degree or equivalent combination of education and experience
- • Previous customer support, technical support, help desk, or service experience
- • Experience working with software applications, SaaS platforms, or web-based technologies
- • Basic knowledge of databases or database concepts
- • Mechanical aptitude or experience supporting industrial, manufacturing, or engineering-related products
Benefits
- Remote work flexibility across Brazil.
- Opportunities for career growth and internal mobility.
- Comprehensive onboarding and product training.
- Ongoing learning and professional development opportunities.
- Collaborative, supportive, and inclusive team environment.
- Exposure to innovative technology and global customers.
- Health and wellness benefits.
- Paid time off and company-recognized holidays.
- Employee assistance and well-being programs.
Company Overview