[Remote] Technical Customer Success Manager - Cyber Security

Note: The job is a remote job and is open to candidates in USA. Armis is seeking a Technical Customer Success Manager to join their growing Customer Success Team. The role involves helping customers achieve their strategic objectives and maximizing their investment in the Armis Platform through technical delivery, relationship management, and collaboration with cross-functional teams.

Responsibilities

• Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform
• Understand customer use cases and provide recommendations to improve security posture and platform utilization
• Build and maintain trusted relationships with technical stakeholders and decision-makers
• Act as the customer advocate within Armis, coordinating across teams to meet customer objectives
• Ensure deployment and configuration align with key business use cases and are delivered on schedule
• Stay current on third-party integrations and how they interact with Armis within customer environments
• Serve as a subject matter expert in your area of technical proficiency
• Partner with Product, Engineering, Support, and Sales teams to drive account success

Skills

• Bachelor's degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH)
• 5+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role
• 5+ years experience in service delivery or technical account management in post- and/or pre-sales environments
• Strong communication and presentation skills across technical and executive audiences
• 5+ years experience in Cyber Security, IT, Healthcare tech, or similar environments
• Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures
• Cyber Security experience is Required
• Experience in Network Engineering, Network Architecture, support, or design
• Experience using AI Tools and Product AI
• Knowledge of healthcare/ICT devices, manufacturers, or applications
• Experience securing IT, IoT, or healthcare systems
• Ability to travel up to 20% per quarter, as business needs dictate

Company Overview

Armis is a cyber exposure management and security company that protects the entire attack surface and detects threats in real time. It is a sub-organization of ServiceNow. It was founded in 2015, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is https://www.armis.com.

Company H1B Sponsorship

Armis has a track record of offering H1B sponsorships, with 2 in 2025, 2 in 2024, 2 in 2022, 1 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.