Note: The job is a remote job and is open to candidates in USA. Defense Unicorns delivers secure, cloud-native software delivery solutions for mission-focused customers in high-stakes environments. The Technical Customer Success Manager will serve as a technical and strategic partner to key accounts, driving platform adoption, customer outcomes, renewals, and expansion while advising on Kubernetes, secure software delivery, CI/CD, GitOps, compliance, and deployment challenges.
Responsibilities
- Serve as the primary post-sales success lead for assigned commercial accounts
- Build trusted relationships with executive leadership, engineering teams, and technical stakeholders
- Develop and execute outcome-aligned success plans for our customers
- Lead Quarterly/Executive Reviews focused on platform value, operational readiness, and customer outcomes
- Proactively identify adoption gaps, risks, and expansion opportunities
- Assist customers on Kubernetes-based platform architecture questions
- Guide customers through secure software delivery principles and complex deployment requirements
- Advise on CI/CD pipelines, GitOps workflows, and modern software delivery practices
- Troubleshoot complex deployment challenges in partnership with Engineering
- Articulate customer requirements related to compliance, security, and regulatory frameworks
- Identify renewal & expansion opportunities across our customer base
- Drive deeper platform adoption across development teams
- The listed responsibilities are not exhaustive and additional responsibilities may be assigned or discovered based on the evolving needs of the organization. The successful candidate is a dynamic individual who is able to adapt and take on new responsibilities as they arise. You will be expected not just to fill gaps as they arise, but proactively identify and take ownership of gaps to drive toward new processes and solutions
Skills
- Excellent verbal and written communication skills; the ability to effectively interact with Heroes, stakeholders, and team members at all levels of the organization and across all Departments
- Excellent interpersonal skills, with the ability to effectively adapt communication behaviors and tactics to improve working relationships and optimize customer outcomes
- Exceptional problem-solving and decision-making abilities, with a strategic mindset
- Experience transitioning customer value delivery from services to productized approaches
- Experience and comfort facilitating cross-department problem solving exercises that drive business insights and turn inputs into decisions
- Experience supporting business initiatives across functional areas to inform business strategy and evolution
- Experience with day to day systems like: Hubspot, Github, Unthread (support ticketing) & Notion
- Familiarity with regulated, high-compliance, or constrained deployment environments (a plus)
- Experience working with platform engineering teams
- Background in cloud-native technologies (AWS, Azure, on-prem Kubernetes)
- Familiarity with open-source ecosystems
Benefits
- Medical/Dental/Vision
- Premiums are 100% Company Paid
- Health Savings Account
- Life Insurance
- Disability Insurance
- 401k Retirement Plan
- Company Stock Options
- Home Office Budget
- We offer all full-time Unicorns Flexible Time Off (FTO) plus all Federal Holidays, one week for Thanksgiving, and two weeks for Christmas and New Year’s
- Paid Parental Leave
- Reimbursement for approved trainings/subscriptions
- Conferences (travel, lodging, and fees)
Company Overview