Note: The job is a remote job and is open to candidates in USA. Censys provides comprehensive Internet intelligence and actionable threat insights to help organizations understand and defend the Internet. The Technical Content Specialist will develop interactive LMS learning content, product documentation, videos, and capture-the-flag exercises while collaborating with cross-functional teams to teach customers and internal users how Censys products support attack surface management, critical infrastructure monitoring, and threat hunting.
Responsibilities
- Plan, develop, write, and manage interactive learning content for the Censys learning management system (LMS), from course and learning path structure and goals through final publication
- Transform instructor-led training (ILT) content into engaging, self-paced eLearning experiences that hold up without a live instructor in the room
- Work with subject matter experts across the organization to design interactive capture-the-flag learning exercises that customers and internal teams can complete asynchronously
- Assist the Senior Content Manager in creating, editing, and publishing product documentation, ensuring it stays clear, accurate, and consistent with the product experience
- Create and execute processes for keeping existing technical content and email onboarding programs current, so they always reflect the present state of the product rather than how it worked six months ago
- Produce video content covering new feature releases, customer personas, and real-world product use cases
- Choose the right format for the message — written doc, short video, interactive walkthrough, or hands-on exercise — based on what will actually help the user learn
- Teach users not only how the product works, but why it matters and the value it adds to their day-to-day work
- Build the domain fluency to explain how Censys supports core attack surface management, critical infrastructure monitoring, and threat hunting / threat intel workflows, and connect product capabilities directly to those outcomes
- Participate in feature development and testing early enough to build better enablement content and to advocate for improvements to the user experience based on what you learn while teaching it to others
- Partner with Product, Engineering, Sales Engineering, and Customer Success to keep content grounded in what customers are actually trying to accomplish
Skills
- 2+ years of experience in technical writing, instructional design, content development, or a related content/enablement role, ideally at a B2B SaaS or cybersecurity company
- Demonstrated experience building content for an LMS or other eLearning platform, including course structuring and publishing
- Strong writing skills with the ability to translate complex, technical product functionality into clear, engaging content for a range of audiences
- Experience producing or coordinating video content, from scripting through final production
- Comfortable learning technical, security-focused products in depth and translating that knowledge into teachable content
- Strong project management skills and the ability to manage multiple content workstreams and deadlines simultaneously
- Excellent collaboration skills, with experience working across Product, Engineering, Sales, and Customer Success to gather input and validate content accuracy
- Demonstrates curiosity, a willingness to learn, and sound judgment in applying AI
- Familiarity with cybersecurity concepts such as attack surface management, critical infrastructure monitoring, or threat hunting / threat intelligence
- Experience designing capture-the-flag (CTF) exercises or other hands-on, scenario-based technical training
- Experience with video editing tools and eLearning authoring tools (e.g., Articulate, Camtasia, or similar)
- Experience converting instructor-led training into self-paced digital content
- Familiarity with product documentation tools and publishing workflows
Benefits
- Bonus eligibility
- Equity
- Health coverage
- Dental coverage
- Vision coverage
- Retirement with company contribution
- Parental leave
- Mental health and wellness benefits
- Flexible PTO
- Professional development stipend
- Annual bonus plan for eligible non-sales roles
- Location-specific benefits for employees located outside of the US
- If hired, an invitation to visit Ann Arbor, Michigan for in-person onboarding
Company Overview