Note: The job is a remote job and is open to candidates in USA. Astrica is a ServiceNow partner that delivers automation and human-centered change management solutions. The Technical Consultant leads technical delivery for complex ServiceNow ITOM implementations, advises clients on best practices, and oversees architecture, quality, integrations, and project execution.
Responsibilities
- Dazzle clients! Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform, advising clients on best practice to create lasting value and enhanced experiences
- Build Stuff! Contribute on multiple Agile engagements, utilizing the Astrica methodology and tools to enhance project efficiency and quality
- Influence! Define technical and design approaches, lead scrums, and advise technical consulting resources on development and configuration activities
- Drive quality! Estimate time and effort for technical resources and proactively communicate progress and forecast changes to the Engagement Manager
- Own the technical quality on customer projects, participate in code reviews, and oversee Go-Live planning efforts
- Assist with discovery workshops and collaborate closely with Business Process Consultants to define customer requirements
- Participate in internal knowledge sharing, coaching, and collaboration activities and initiatives
Skills
- • 5+ years of ServiceNow platform experience with deep expertise in ITOM suite modules including Discovery, Service Mapping, Event Management, Orchestration, and Cloud Management
- • 5+ years of related client-facing professional consulting experience, with proven track record implementing and optimizing CMDB and ITOM solutions for enterprise clients
- • Extensive CMDB expertise including CSDM (Common Service Data Model) framework implementation, CI relationship mapping, data governance strategies, and maintaining CMDB data quality and accuracy
- • Strong Discovery and Service Mapping experience with ability to create and customize discovery patterns, configure MID Servers, establish service entry points, and map complex IT infrastructure dependencies
- • Event Management implementation skills including integration of monitoring tools (SolarWinds, Dynatrace, Splunk, AppDynamics), event correlation rule configuration, alert management, and noise reduction strategies
- • Demonstrated experience with Agile methodology in ITOM contexts, leading discovery scheduling sprints, service mapping iterations, and orchestration workflow development in virtual environments
- • Technical proficiency in JavaScript for pattern development, REST/SOAP APIs for monitoring tool integrations, and experience with MID Server architecture, deployment, and clustering for high availability
- • Ability to lead CMDB health assessments, conduct CSDM maturity workshops, and guide customers through the Foundation, Crawl, Walk, Run phases of CSDM adoption
- • Experience with cloud infrastructure management across AWS, Azure, and GCP environments, including cloud discovery, cost optimization, and multi-cloud governance
- • A passion for operational excellence, implementing AIOps capabilities, predictive analytics, and driving automation to reduce MTTR and prevent service outages
- • Experience with Operational Intelligence, Health Log Analytics (HLA), Service Graph Connectors, and Infrastructure & Cloud Automation
- • Integration expertise with enterprise monitoring platforms (Nagios, Zabbix, New Relic, Datadog, SCOM) and ITSM tools through Integration Hub and Flow Designer
- • Pattern development skills including custom discovery patterns, horizontal discovery implementation, and application dependency mapping for complex enterprise architectures
- • Experience with IT asset lifecycle management, including HAM Pro/SAM Pro integration with CMDB for comprehensive asset visibility and software compliance
- • Container and Kubernetes discovery experience, including implementation of Container Visibility and Kubernetes Visibility solutions
- • Scripting proficiency in Python, PowerShell, or Perl for MID Server extensions and custom probe development
- • Multiple ITOM certifications across the suite: CIS in ITOM Visibility, Cloud Management, and at least 2 additional areas (ITSM, HRSD, CSM, ITAM, or ITBM)
- • ITOM-specific certifications: CIS Discovery, CIS Service Mapping, CIS Event Management, plus Micro-Certification in CMDB Health or CSDM Implementation
- • ITIL v4 certification with practical experience applying ITIL principles to Configuration Management, Event Management, and Service Continuity Management processes
Benefits
- Competitive pay that reflects your skills and certifications
- Performance bonuses and annual reviews that celebrate growth
- Unlimited vacation + flexible time off (because balance matters)
- Health, dental, vision, and 401(k) coverage
- Career development support and learning incentives to keep you sharp
- Remote-first work arrangement
- Flexibility to work from wherever you’re happiest and most productive
- Occasional on-site client work, with those moments being the exception, not the rule
Company Overview