Note: The job is a remote job and is open to candidates in USA. Sycle is a global SaaS company providing practice management software for audiology and hearing care providers. The Technical Business Analyst will support an enterprise client's migration from a customized legacy system to Sycle's SaaS platform by analyzing workflows and data, facilitating Agile delivery, documenting technical requirements, and coordinating with engineering and client stakeholders.
Responsibilities
- Systems & Workflow Analysis: Perform detailed mapping of clinical, ordering, purchasing, and operational workflows across both "as-is" legacy environments and "to-be" SaaS platform states
- Deep Data & System Investigation: Independently investigate complex technical problems, conduct deep data analysis, write database queries, establish KPIs, and analyze system behaviors with minimal guidance
- Scrum Facilitation & Agile Delivery: Own and facilitate key Scrum ceremonies, including sprint planning, daily stand-ups, retrospectives, and demos to ensure predictable team delivery
- Technical Documentation: Author high-quality documentation that bridges high-level business goals and granular technical requirements, tailoring communication for both technical teams and client executives
- Project Ownership & Organization: Maintain project artifacts, track risks, dependencies, and decisions, and proactively collaborate with Engineering to obtain and validate updates
- AI-Enabled Productivity: Leverage modern AI tools to streamline research, documentation, data analysis, and daily workflows to accelerate delivery speed
- Client Engagement: Participate directly in enterprise client meetings, providing clear, accurate, and timely updates on technical workstreams and process maps
Skills
- * **Enterprise Client Experience:** Proven track record working directly on high-touch enterprise accounts where priorities shift rapidly and stakeholder management is critical
- * **Technical Rigor:** Proven ability to dive into technical details, write queries, review system architecture, and understand data models without needing constant engineering support
- * **High Adaptability & Stress Management:** Strong emotional intelligence and resilience when navigating ambiguity, tight deadlines, client pressure, and shifting product priorities
- * **Strong Agile / Scrum Skills:** Hands-on experience facilitating Agile ceremonies and managing project deliverables in a fast-paced environment
- * **Excellent Communication:** Ability to translate complex technical concepts into clear prose and concise client updates
- * **Healthcare / Clinical Workflow Domain Knowledge:** Strong preference for experience in audiology, clinical management, or allied healthcare domains (e.g., chiropractic, physical therapy) to quickly grasp complex patient and operational workflows
Benefits
- Medical, Dental, and Vision: Sycle pays employee-only premiums at 100% for base plans.
- Flexible Spending Accounts (FSA): Pre-tax options for Health ($3,400/yr) and Dependent Care ($7,500/yr).
- Voluntary Life/AD&D insurance.
- Short-Term Disability: 60% up to $2,000/week.
- Long-Term Disability: 60% up to $7,500/month.
- 401(k) with Matching: 100% match on the first 3% of salary deferrals, plus 50% match on the next 2%, with no vesting schedule.
- Paid holidays (~14 days).
- 12 vacation days.
- 4 personal days.
- 9 sick days.
- $50/month internet stipend.
- Tuition reimbursement.
Company Overview