Note: The job is a remote job and is open to candidates in USA. Tundra Technical Solutions is recruiting for a role supporting the Cox and Charter OSS/BSS migration program. The role analyzes cross-system workflows and documents integrations, data flows, and gaps, then translates findings into development user stories.
Responsibilities
- Decompose system and business workflows into architecture diagrams and data flow diagrams (DFDs) that communicate clearly to both technical and non-technical audiences
- Document integrations across Salesforce (CRM), BI/reporting platforms, and support systems (e.g., BMC Remedy for ticketing), including how these systems exchange and consume data
- Map source and destination data — tables, fields, and records — and describe how that data is used within end-to-end workflows
- Identify and document gaps, risks, and open questions that must be resolved as Cox accounts are migrated into Charter billing systems
- Translate finished workflow and integration documentation into well-formed development user stories with clear acceptance criteria
- Partner with system owners, architects, and business stakeholders through interviews and working sessions to capture accurate current-state and target-state detail
- Maintain consistent, reusable documentation artifacts as the program evolves
Skills
- This is not an entry-level position
- Candidates are expected to work independently and bring prior experience documenting complex system integrations
- Proven technical writing experience documenting complex systems and integrations for mixed technical/business audiences
- Demonstrated ability to produce architecture diagrams and data flow diagrams (e.g., Visio, Lucidchart, draw.io, Mermaid, or equivalent)
- Ability to read and interpret data models — source/destination tables, field mappings, and how data is used in workflows
- Experience decomposing workflows into development-ready user stories with acceptance criteria
- Strong interviewing and requirements-elicitation skills; able to extract accurate detail from system owners and subject matter experts
- Excellent written communication and the ability to tailor material from detailed technical specs up to leadership-level summaries
- Familiarity with OSS/BSS domains — billing and CRM systems in telecommunications
- Hands-on exposure to Salesforce, BMC Remedy (or comparable ITSM/ticketing platforms), and BI/reporting tools
- Experience supporting data migration or system convergence programs, especially mergers/integrations
- Understanding of integration patterns (APIs, ETL, middleware) and how systems are linked in practice
- Experience working within Agile delivery and writing stories in tools such as Jira or GitLab
Benefits
- Medical benefits
- Dental benefits
- Vision benefits
- Retirement benefits
- Remote work
Company Overview
Company H1B Sponsorship