Note: The job is a remote job and is open to candidates in USA. athenahealth provides IT solutions and expert services that help healthcare providers deliver accessible, high-quality, and sustainable healthcare. The Technical Administrator – CLM Systems will own and administer the Agiloft contract lifecycle management platform, configuring workflows, supporting users, managing integrations, and ensuring platform reliability. The role partners with Legal Operations, IT, Procurement, and other stakeholders to optimize contract processes, reporting, governance, and broader legal technology capabilities.
Responsibilities
- Serve as the primary system administrator for Agiloft
- Manage user administration, configuration, permissions, and system governance
- Configure and maintain workflows, approvals, templates, clause libraries, and automation rules
- Design and implement new functionality and improve existing workflows
- Manage releases, enhancements, and ongoing platform optimization
- Ensure performance, reliability, and data integrity across the contract lifecycle
- Provide end-user support, training, and issue triage/resolution
- Partner with Legal Operations and business stakeholders to design scalable contract workflows
- Identify opportunities to reduce manual effort, improve cycle times, and increase automation
- Support contract intake, tracking, approval routing, and reporting capabilities
- Manage integrations between Agiloft and enterprise systems such as Salesforce, ERP platforms, ServiceNow, and document storage tools
- Partner with IT and vendors to design, implement, and maintain APIs and data flows
- Ensure consistency and accuracy of data across connected systems
- Act as the primary liaison between Legal, Procurement, Sales Operations, IT, and other business teams on CLM initiatives
- Gather and translate business requirements into system configurations and enhancements
- Support onboarding, training, and adoption of CLM capabilities
- Develop and maintain dashboards and reports on contract metrics such as cycle time, volume, and bottlenecks
- Support strong data governance and auditability
- Provide insights that support legal operations and executive decision-making
- Build familiarity with additional legal tools, including Harvey and ServiceNow
- Support integration and coordination across the legal technology stack
- Contribute to the evolution of a more unified legal systems ecosystem
Skills
- 3+ years of experience administering Agiloft CLM or a similar contract lifecycle management platform
- Strong hands-on experience with workflow configuration, business rules, forms, and automation
- Experience supporting contract management or legal operations processes
- Proven ability to manage system configurations and end-user support in a SaaS environment
- Strong problem-solving, troubleshooting, and stakeholder collaboration skills
- Ability to understand relational data concepts and apply logical query construction and rule-based automation
- Detail-oriented with a strong focus on scalability, governance, accuracy, and auditability
- Self-starter with a strong ownership mindset and willingness to expand into broader legal technology responsibilities
- Experience with integrations, APIs, and data synchronization across enterprise platforms preferred
- Familiarity with ServiceNow, Salesforce, and AI-enabled legal tools such as Harvey preferred
- Experience with reporting tools, dashboards, or data analysis tools such as Excel or Power BI preferred
Benefits
- Annual discretionary bonus plan, variable compensation plan, and equity plans, depending on role eligibility
- Health and financial benefits
- Commuter support, specific to each location
- Employee assistance programs, specific to each location
- Tuition assistance, specific to each location
- Employee resource groups, specific to each location
- Collaborative workspaces, specific to each location
- Some offices welcome dogs
- Flexibility to balance in-office collaboration with work done outside the office
- Digital collaboration tools
- Book clubs
- External speakers
- Hackathons
- A company culture based on learning
- Support of an engaged team
- An inclusive environment where all employees are valued
Company Overview
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