Note: The job is a remote job and is open to candidates in USA. Gurobi Optimization is focused on mathematical optimization and helps customers make smarter decisions and solve complex business problems. The Technical Account Manager guides prospective and current customers in integrating optimization technology into enterprise software solutions, providing architecture, implementation, scalability, workshops, training, demonstrations, and technical support throughout the sales and customer engagement process.
Responsibilities
- Actively engage in calls and meetings with current and future customers
- Collaborate and oversee technical discussions in ongoing business opportunities
- Provide in-depth recommendations on architecture, sizing, implementation and scalability
- Offer coaching and presentations in customized workshops, webinars, and hands-on training sessions
- Assist prospective customers to build solid and honest business cases
- Create and present materials to showcase product functionality and performance
- Take the lead in internal initiatives to improve our processes, systems, and tools
- Leverage your technical expertise as a subject matter expert within the team
- Act as a dedicated team player within our global group, emphasizing mutual support and knowledge sharing as key priorities
Skills
- A hands-on, execution-oriented mindset, with a willingness to actively engage and drive work through to completion
- A strong focus on quality, with an emphasis on producing clear, thoughtful, and useful work
- A proactive problem-solving mindset combined with meticulous attention to detail
- A high level of emotional intelligence, particularly in self-awareness, empathy, and self-motivation
- A curious approach, viewing each new situation as an opportunity to learn and improve
- Clear and effective communication that enables others to understand and move forward with confidence, along with meaningful contributions to conversations through both speaking up and attentive listening
- An interest in building communication bridges between technical roles and business executives
- A motivation to learn, grow, and contribute to both individual success and overall team success
- The ability to thrive in a fully remote work environment, balancing flexibility with discipline
- A willingness to travel approximately 1–2 times per month
- The ability to participate in meetings across global time zones within reasonable expectations, including occasional early or late hours when necessary
- Consistent adherence to and support of company policies and procedures
- Proficiency in at least two Gurobi API languages (such as C, C++, Java, Python, C#, or VB.NET) is required
- A basic understanding of IT and software engineering topics, including networking, web technologies, and general software engineering concepts, is expected
- Familiarity with Microsoft 365 products is assumed
- The role requires the ability and willingness to quickly learn and use Salesforce as needed
- A basic understanding of Generative AI, along with an interest in further developing knowledge in this area, is also expected
- We are looking for people with a technical background related to our field, but not necessarily in the same role. This role calls for a strong understanding of how mathematical optimization empowers customers to build effective decision intelligence solutions. We typically look for at least 3 to 5 years of professional experience, including around 3 years in optimization systems and/or data science
- We are looking for a master's degree or higher in operations research, computer science, engineering, mathematics, or equivalent work experience
- Communication is essential in this role. We are looking for strong proficiency in both written and spoken English. Additional languages are a plus
Benefits
- Fully remote work environment
- 6 months of extensive technical training and peer mentoring
- Exposure to a wide range of industries and real-world optimization problems, facilitating continuous growth within this role
Company Overview