Note: The job is a remote job and is open to candidates in USA. Upwind Security is a next-generation Cloud Security Platform that focuses on proactive risk prioritization and cloud security management. They are seeking a Technical Account Manager to build strategic relationships with customers, guide technical deployments, and ensure successful onboarding and adoption of their platform.
Responsibilities
- Act as a strategic partner to the sales team post-sale, supporting account continuity while enabling sales to focus on new opportunities
- Lead the technical deployment of the Upwind platform post-sale, ensuring smooth and successful onboarding and deployment of new capabilities
- Serve as the primary point of contact for customers, addressing issues quickly and maintaining a high-quality customer experience
- Build strong, long-term relationships by introducing new features, gathering feedback, and leading roadmap discussions
- Partner with sales during renewals and expansion to align technical planning with customer needs and drive value
- Proactively engage with customers to surface key security insights, guide feature adoption, and ensure they realize the full value of the Upwind platform
- Understand and advocate for your customers needs cross functionally (i.e. Product Management and Technical Support)
Skills
- 3+ years in customer-facing roles in SaaS, with experience in Technical Account Management, Solution Architecture, or similar roles
- Strong technical background in cloud infrastructure (AWS, GCP, Azure), cybersecurity, or DevOps
- Excellent communication, problem-solving, and relationship-building skills
- Experience leading technical projects, managing cloud deployments, and driving feature adoption
- Strategic mindset with the ability to align technical solutions to business goals
- Relevant certifications in cloud or security
Company Overview
Company H1B Sponsorship