Note: The job is a remote job and is open to candidates in USA. Yochana is seeking an experienced Technical Account Manager to serve as a trusted technical advisor for enterprise customers using UiPath and intelligent automation solutions. The role focuses on driving adoption and technical success through architecture guidance, platform administration, troubleshooting, health checks, customer workshops, and infrastructure advisory support.
Responsibilities
- Serve as the primary technical advisor for assigned enterprise customers
- Drive customer adoption and technical success of UiPath automation solutions
- Guide customers on automation strategy, architecture, scalability, and best practices
- Provide technical expertise on UiPath platform installation, upgrades, configuration, and infrastructure planning
- Conduct automation design reviews and code reviews to ensure adherence to development standards
- Perform technical health checks and identify opportunities for optimization and continuous improvement
- Troubleshoot complex platform, infrastructure, and automation-related issues
- Partner with Product Support and Engineering teams to resolve escalated technical incidents
- Deliver technical presentations, demonstrations, webinars, and workshops
- Advise customers on cloud, security, governance, and automation lifecycle management
- Support customers in building scalable and sustainable automation programs
- Contribute to internal methodologies, delivery frameworks, and best practice
Skills
- UiPath Platform Administration
- Robotic Process Automation (RPA)
- Intelligent Automation
- Automation Architecture
- AI-Powered Automation
- Automation Lifecycle Management
- Process Automation Best Practices
- Windows Server Administration
- Linux System Administration
- Cloud Platforms (AWS, Azure, GCP)
- SaaS Architecture
- Network Troubleshooting
- Security & Governance
- .NET Framework
- C
- #VB.NET
- Java
- Python
- PowerShell
- C++
- Kubernetes (Preferred)
- 7+ years of experience in technical customer-facing roles
- Hands-on experience with UiPath platform administration and development
- Experience with AI and intelligent automation technologies
- Prior experience in Technical Account Management, Technical Consulting, or Customer Success Engineering
- Experience supporting enterprise SaaS products
- Knowledge of Kubernetes and containerized environments
- Bachelor's degree in Computer Science, Information Technology, or related field
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