Note: The job is a remote job and is open to candidates in USA. Scout Global is recruiting for an AI/Dev start-up seeking a Technical Account Manager to help SMB customers adopt, scale, and optimize AI solutions. The role involves advising customers, driving adoption, supporting implementations, solving technical challenges, and partnering with internal teams to improve customer outcomes and account growth.
Responsibilities
- Build and develop strong relationships with SMB AI/ML teams to drive adoption and expansion
- Own customer success strategies across a portfolio of strategic accounts
- Lead discovery conversations to understand customer goals, technical challenges, and business objectives
- Deliver product demonstrations, workshops, and enablement sessions to showcase platform capabilities
- Partner with customers on AI use cases, implementation strategies, and best practices
- Collaborate closely with technical teams to solve complex customer challenges and ensure successful deployments
- Monitor customer engagement, usage, and account health to identify opportunities for improvement
- Run executive business reviews to demonstrate value, strengthen relationships, and identify expansion opportunities
- Work closely with Account Management and commercial teams to support renewals and account growth
- Act as the voice of the customer, communicating feedback and feature requests to internal product teams
- Help shape scalable customer success processes as the company continues to grow
Skills
- 3+ years of experience in Technical Customer Success, Technical Account Management, Solutions Consulting, Solutions Engineering, or a similar customer-facing SaaS role
- Experience managing SMB customers and complex stakeholder relationships
- Strong technical understanding of AI software, APIs, integrations, and modern technology platforms
- Strong technical experience experience around LLM/Gen AI concepts
- Comfortable demonstrating technical products and translating complex concepts into business value
- Passionate about AI, machine learning, and emerging technologies
- Experience working closely with engineering and product teams
- A proactive, self-starting mindset with the ability to thrive in a fast-paced, evolving environment
- Experience with AI/ML workflows, Generative AI, or developer-focused platforms
Benefits
- Stock
Company Overview