Note: The job is a remote job and is open to candidates in USA. CDW is hiring a Technical Account Manager to own customer technical relationships and advocate for customers using public cloud services. The role provides cloud environment guidance, operational and spend recommendations, customer governance, and coordination with internal teams to support customer success.
Responsibilities
- Perform technical reviews on customer public cloud environments across all pillars of the well architected framework
- Meet with customers regularly to understand operational needs and share personalized recommendations for public cloud environment improvements
- Work with internal teams to act as an advocate for the customer and ensure an excellent customer experience
- Utilize Cloud Management Platforms to give customers visibility into cloud spend and align spend with goals and budget
- Conduct regular ticket reviews with CDW customers
- Educate customers on current and new technologies and services, including CDW and public cloud offerings
- Communicate how specific CDW and cloud products, services and solutions including our product roadmap align to customer use cases and service gaps
- Be an escalation point for the Customer Engagement support engineers
- Hold regular governance sessions with customers
- Provide support to Billing for customer questions; give insight into specific line items that appear on invoices
- Stay educated on cloud infrastructure and operations trends and best practices; including the Azure, AWS, and GCP Well-Architected framework
Skills
- Bachelor's degree and 5+ years' experience in a cloud engineering / customer support role or DevOps engineering role OR 9+ years' experience in a cloud engineering / customer support role or DevOps engineering role
- Experience in a technical account management, InfraOps or customer-facing role
- Experience with customer relationship management, especially c-level or senior leadership
- Technical expertise in public cloud computing, with a strong understanding of relevant technologies, architectures, and best practices
- Strong communication and presentation skills, with the ability to articulate complex technical concepts and solutions clearly and effectively to both technical and non-technical audiences
- Customer-centric mindset with a passion for driving customer success and delivering value
- Ability to anticipate customer needs, identify opportunities, and develop strategic plans to address them
- Associate cloud certification
Benefits
- Remote work
- Annual bonus target of 10%, subject to terms and conditions of plan
Company Overview
Company H1B Sponsorship