[Remote] Technical Account Manager, Enterprise West

Note: The job is a remote job and is open to candidates in USA. Shopify is a commerce platform that helps entrepreneurs and enterprises grow their businesses. The Technical Account Manager will serve as the primary technical contact for enterprise merchants on the West Coast, providing strategic guidance, driving product adoption, and managing technical relationships. The role includes incident management, solution design, technical health reviews, critical launch support, and cross-functional project coordination.

Responsibilities

• Provide strategic technical guidance to merchants, enhancing application health and aligning with business roadmaps
• Develop and maintain close relationships with merchants, increasing adoption and utilization of Shopify products
• Lead discussions with senior merchant leadership on technical strategy and incident management
• Deliver real-time support during high-stakes events and manage cross-functional project timelines
• Own the technical relationship with strategic clients, advocating for merchant needs to influence the product roadmap
• Design solutions and demonstrate the platform’s value to technical and non-technical clients
• Anticipate merchant needs, transitioning from reactive to proactive service delivery
• Manage on-site engagements, conduct technical health reviews, and support critical launches

Skills

• Experience in Account Management, Solutions Engineering, or Technical Support, with a background in ecommerce, IT services, sales, consulting, or project management
• Proven track record working with commerce customers in D2C, Retail, or B2B
• Solid understanding of technical strategy for commerce businesses
• Strong communication and project management skills, adept at working with cross-functional teams
• Ability to travel for customer on-site visits (15-25%)
• Technical proficiency in Grafana/Splunk queries, GitHub, SQL/BigQuery, web technologies (HTML, CSS), HTTP Protocol, DNS/Domains, SSL provisioning, RESTful APIs, GraphQL, and JSON/XML
• Knowledge of Liquid and familiarity with development lifecycles and version control systems (git/Github)
• Experience with Bugsnag and Observe dashboards and understanding of Shopify platform for decision-making

Company Overview

Shopify is a commerce platform that provides tools for businesses to build, manage, and grow online and offline stores. It was founded in 2004, and is headquartered in Ottawa, Ontario, CAN, with a workforce of 10001+ employees. Its website is https://www.shopify.com.

Company H1B Sponsorship

Shopify has a track record of offering H1B sponsorships, with 20 in 2026, 52 in 2025, 35 in 2024, 9 in 2023, 84 in 2022, 41 in 2021, 13 in 2020. Please note that this does not guarantee sponsorship for this specific role.