Note: The job is a remote job and is open to candidates in USA. Wingify is a customer-focused software company serving customers worldwide. They are seeking a Technical Account Manager and customer support specialist to serve as the technical contact for assigned customers, resolve complex product issues, build customer relationships, and support product adoption.
Responsibilities
- Serve as the primary technical contact for assigned customers, building and maintaining strong relationships
- Provide expert technical support via email, chat, and phone, addressing complex customer inquiries and troubleshooting technical challenges within the defined SLAs
- Collaborate with Development, QA, and Product Management teams to resolve customer issues and provide feedback for product improvements
- Log and track software defects using our bug tracking system (e.g., Jira), ensuring timely resolution
- Collaborate with the Sales and Customer Success teams to ensure seamless customer onboarding and ongoing support
Skills
- * Strong understanding of web applications, **HTML**, **JavaScript**, **CSS**, and **jQuery** (mandatory)
- * Proven experience in supporting enterprise customers and managing technical accounts
- * Excellent communication, interpersonal, and problem-solving skills
- * Ability to analyze logs and diagnose complex technical issues
- * Proactive, results-oriented, and able to manage multiple priorities
- * Experience with bug tracking systems (e.g., Jira) and CRM tools (e.g., Salesforce)
- * 2 - 6 years of experience in a technical account management or customer support role
- * Bachelor's degree in Computer Science or a related field
- * Strong understanding of web technologies and SaaS products
- * Excellent written and verbal communication skills
- * Experience working with remote teams
Benefits
- Fully Remote
- Remote work culture
Company Overview