Note: The job is a remote job and is open to candidates in USA. Semarchy is seeking a Technical Account Manager to own the post-sale technical relationship with its most strategic customers. The role focuses on customer outcomes, technical advisory, platform optimization, adoption, expansion, relationship ownership, and renewal readiness across enterprise accounts.
Responsibilities
- Co-own success plans with Sales counterparts for each customer in your portfolio — capturing business outcomes, technical milestones, and the path from initial deployment through expansion. Deliver against agreed outcomes, track value realization, and surface risk early
- Run Strategic Business Reviews alongside Sales, bringing the technical narrative and roadmap alignment
- Serve as the customer's senior technical advisor across Semarchy products — architecture, data model design, matching strategy, integration patterns, and UI/UX
- Conduct expert reviews of critical functionality, optimize existing use cases, and proactively identify opportunities to deepen utilization
- Advise beyond the platform itself — best practices, operating model, and industry alignment — to help customers get the most from their investment
- Drive product adoption and utilization as the foundation of every account
- Identify and shape in-scope expansion — new domains, use cases, and data locations — through technical roadmap alignment, and partner with Sales to qualify and develop expansion pipeline with technical credibility and a feasibility view
- Support customers transitioning from Semarchy xDM to SDP within their broader modernization timeline
- Own the on-the-ground technical relationship, typically with customer architects, data leads, and platform owners, and act as their escalation point into Semarchy — coordinating with Support, Product, and Engineering as needed
- Deliver advanced enablement to customer and partner teams, enforce Semarchy best practices across implementations (including partner-delivered work), and provide input into health scoring and renewal readiness, flagging risk early and partnering with CX Ops on at-risk accounts
Skills
- 7+ years in a senior post-sales technical role — TAM, Solutions Architect, Customer Success Engineer, or equivalent
- Strong technical expertise in master data management, data integration, or modern data platforms
- Strong architectural fluency: data modeling, matching and survivorship, integration patterns, security, and cloud deployment topologies
- Demonstrated ability to translate technical capability into business outcomes — credible with both customer architects and business stakeholders
- Experience managing a portfolio of 5-10 strategic enterprise customers simultaneously, balancing depth with consistency
- A track record of identifying and shaping expansion — not just renewing — within an existing customer base
- Strong written and verbal communication: can run a workshop, write a clean technical recommendation, and represent Semarchy at a customer executive meeting with equal confidence
- Direct Semarchy experience (xDM, SDP, xDI) is strongly preferred
- Experience supporting customers through a platform transition (legacy MDM to modern MDM, on-prem to SaaS)
- Snowflake or other cloud data platform certifications
- Background in a regulated or data-intensive industry (financial services, healthcare/life sciences, retail, manufacturing)
- Multilingual capability for EMEA-based roles (French, German, Spanish, or Italian)
- Bachelor's or Master's degree in Computer Science, Information Technology, or a related technical discipline
Benefits
- Remote work arrangement
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