Note: The job is a remote job and is open to candidates in USA. EagleView is a provider of aerial imagery, property insights, and software that helps organizations make informed decisions. The Technical Account Manager manages a portfolio of technical customer accounts, supporting onboarding, retention, satisfaction, and revenue growth while coordinating cross-functional teams to deliver successful customer outcomes.
Responsibilities
- Serve as the primary liaison for assigned technical customer accounts, fostering trust and accountability across all touchpoints
- Conduct regular check-ins and lead Strategic Business Reviews to assess engagement, performance, and solution alignment
- Understand each customer’s technical goals, success metrics, IT architecture, and integration requirements to deliver proactive support and guidance
- Assist with Technical sales presentations
- Monitor account health and customer satisfaction, addressing risks and removing technical or process-related barriers to success
- Identify and escalate upsell and cross-sell opportunities in collaboration with the Sales team to achieve Net Revenue Retention (NRR) goals
- Support timely renewal discussions and collaborate on securing customer commitments
- Drive account strategies that directly contribute to Gross Revenue Retention (GRR) by mitigating churn risks and maximizing customer value from a technical perspective
- Understand the customer environment to ensure maximum deployment across the organization
- Work closely with internal teams (Onboarding, Adoption, Support, Product, Engineering, and Marketing) to ensure consistent customer experience and technical alignment
- Ensure that all available customer integrations are configured
- Identify and facilitate all opportunities for training
- Champion the voice of the technical customer internally, providing feedback to influence product enhancements, documentation, and implementation support
- Maintain accurate and up-to-date records of customer activity, engagement, and solution health using Salesforce, Gainsight, and other relevant tools
- Track and report on key performance indicators, including GRR, Strategic Business Reviews, qualified opportunities, customer advocacy, and internal collaboration
Skills
- Bachelor's degree or equivalent professional experience
- 2+ years of experience in account management, customer success, or a related client-facing technical role
- Strong communication, technical problem-solving, and relationship management skills
- Familiarity with GIS technologies, IT systems, APIs, or enterprise integration workflows
- **Applicant must live within a reasonable distance of a major airport in CA/AZ/NM/NV.**
- Experience in SaaS, cloud services, or other technology-enabled environments
- Proficiency with CRM and customer success platforms (e.g., Salesforce, Gainsight, HubSpot)
- Working knowledge of technical product adoption, system configuration, or solution deployment in B2B settings
- * **Drive & Follow Through** – Takes initiative and turns ideas into action
- * **Adaptability in Uncertainty** – Adjusts quickly and performs through change
- * **Customer-Centered Mindset** – Puts customer needs at the center of decisions
- * **Judgment & Problem Solving** – Makes sound decisions and solves problems effectively
- * **Role-Specific Expertise** – Applies strong functional expertise to deliver results
- * **Results Accountability** – Owns outcomes and delivers on commitments
- * **Work Prioritization & Execution** – Focuses on priorities and delivers on time
Benefits
- This is a full-time remote role
- All Fulltime (30+ hours) employees are eligible for PTO, Sick, and Parental Leave
- Medical, Dental, and Vision Insurance
- 401(k) Plan
- Health Savings Account
- Life Insurance
- Employee Assistance Program
- Pet Insurance
Company Overview