Note: The job is a remote job and is open to candidates in USA. Aliz is a Google Cloud Partner delivering cloud, data, and technology solutions, including its Rabbit cloud cost optimization tool. The Technical Account Manager will own North American customer relationships from proof of concept through conversion, renewal, and expansion, while partnering directly with Product and Engineering to address customer needs.
Responsibilities
- Own execution and follow-through. When a customer needs something from Rabbit, you own getting it done. Translate their requirements into concrete product asks, prioritise them directly with Engineering and Product, and hold the internal thread until it ships. Report back to the customer either way
- Own the PoC. Take handoff from the Solutions Engineer at kickoff. Drive the PoC against the agreed success criteria, keep momentum, and make the value undeniable before the evaluation window closes
- Own the conversion. Run the commercial process from PoC to signed contract: business case, stakeholder alignment, procurement and security review, negotiation support
- Own the relationship, long-term. Be the named contact for a dedicated portfolio of US accounts. Run regular check-ins and business reviews. Know their org, their goals, and their politics
- Drive expansion. Find and close upsell and cross-sell opportunities: new teams, new workloads, new products
- Triage and escalate. Assess urgency, route to Support Engineering with real context, and stay accountable to the customer through resolution
- Renew and forecast renewals accurately
- Build the post-sales playbook. You are our first dedicated TAM. You are writing the motion, not inheriting it
Skills
- 5+ years in Technical Account Management, Enterprise Customer Success, or Post-Sales Solutions, owning enterprise accounts end to end
- Proven commercial ownership. You have carried a number — conversion, expansion, retention, or all three — and you have hit it. This is not a support or a pure-CS role
- Hands-on Google Cloud and BigQuery experience. You can navigate a customer's billing data, interpret their cost drivers, and explain what Rabbit found without an engineer on the call
- Demonstrated ability to run a technical evaluation to a decision. You know how to keep a PoC from quietly dying
- Exceptional written and verbal English. You will be talking to data engineers one hour and their VP the next
- Comfort operating without layers: you will make calls, own outcomes, and chase things internally yourself
- Location: North America, hybrid
- Travel: North American customer visits
- Type: Full-time
- FinOps or cloud cost management background
- SQL proficiency and experience working directly in customer data environments
- Experience as an early post-sales hire, defining the motion rather than following one
- Proficiency with AI agents for customer analysis, reporting, and research
Benefits
- Hybrid work arrangement in North America
Company Overview