Note: The job is a remote job and is open to candidates in USA. SewerAI is transforming underground infrastructure management through AI-powered inspection and risk analysis. The Technical Account Manager (TAM) serves as a trusted partner to customers, ensuring they maximize value from SewerAI’s platforms while providing operational support and technical guidance.
Responsibilities
- Serve as the primary operational and technical contact for customer inquiries
- Triage and resolve lower-level technical issues, escalating to Support or Engineering when needed
- Document customer interactions and resolutions in Pylon, ensuring visibility across Enablement, Support, and Account Management
- Maintain high standards of responsiveness, professionalism, and customer experience
- Respond to operational and general technical support requests via Pylon ticketing system
- Provide workflow and best-practice guidance to improve daily platform usage
- Partner with Account Managers and Account Executives to ensure customer technical needs are addressed
- Support customer onboarding and training initiatives where needed
- Assist with ProServe projects, such as customer training and workflow consultations, at leadership’s direction
- Contribute to building repeatable processes and resources that improve ProServe delivery
- Provide operational and technical expertise during scoped engagements
- Represent SewerAI at industry trade shows and events
- Support demos, booth operations, and customer/prospect engagement
- Capture event feedback and assist with lead and customer follow-up
- Work closely with Sales, Account Management, Support, and Engineering to deliver a seamless customer journey
- Share customer feedback and insights to help improve product, training, and processes
Skills
- Experience in customer advocacy and support roles
- Technical knowledge to triage and resolve lower-level technical issues
- Ability to document customer interactions and resolutions
- High standards of responsiveness, professionalism, and customer experience
- Experience with operational and general technical support requests
- Ability to provide workflow and best-practice guidance
- Experience in customer onboarding and training initiatives
- Ability to assist with Professional Services projects
- Experience in representing a company at industry trade shows and events
- Ability to work closely with Sales, Account Management, Support, and Engineering teams
Benefits
- Medical
- Dental
- Vision
- Basic Life
- 401(k)
- Unlimited PTO
- Tools and resources to support success
Company Overview
Company H1B Sponsorship